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COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.

The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.

The COVID-19 Coronavirus has upended the world economy – and your business. While the impacts to date have been dramatic, we have to face the fact that this is the beginning of a new normal – a world in which this virus circulates. This will have short- and medium-term consequences for your business regardless of [...]

New Digital Decisioning Book

Digital Decisioning: Using Decision Management to Deliver Business Value from AI There is an artificial intelligence (AI) revolution underway in enterprises across the globe as companies continue to adopt predictive analytics, machine learning and other AI across their businesses. This revolution puts managers and executives under enormous pressure to use AI to run their businesses more effectively. How do they do this? Will people lose their jobs?  Most [...]

I’m a big believer in decision models using the DMN industry standard notation and Decision Management Solutions uses it on all our projects – we’ve modeled over 3,000 decisions and trained over 1,000 people. But we don’t use executable decision models very often and strongly disagree with those that say the only good decision model [...]

There is a great article from Bain and Company from 2013 that Elena Makurochkina (@elenamdata) pointed me to today – Infobesity: The enemy of good decisions. This is not only a fabulous phrase – infobesity feels viscerally correct as soon as you see it – but a great article too. Some quotes: Companies have overindulged in information. Some [...]

Sometimes Scott Adams just nails it and late last year I saw this great strip on The Generic Graph. Work with analytics long enough and you see something akin to this – something Mychelle Mollot of Klipfolio called Building a One-size-fits-all Dashboard – one of the 6 mistakes she talks about in this article that she pithily summarizes as the “this sucks for [...]

I am giving a webinar on How to Scale Your Decision Management Program Wednesday December 16 at 10am Pacific/1pm Eastern Learn from leading organizations who are broadly deploying decision management and decision modeling at scale. These organizations have learned valuable lessons about using decision management technologies, rolling out the approach and adopting decision modeling. This webinar gives [...]

I got a chance to hear Roger Burlton and Sasha Aganova of the Process Renewal Group talk about a recent case study of theirs concerning risk and management and processes. This is a hot topic of course with new regulations and new requirements for financial services firms. Compliance with these risk management regulations, though, can’t be seen [...]

Final session today focused on systems and architecture for Big Data Analytics. It began by talking about the friction between business and IT and how this is increasing, especially around information and analytics where business users want to be able to work with data without worrying about IT. This creates challenges for IT specifically: The [...]

I am giving an online class Introduction to Decision Management in three 90 minute sessions November 17,18,19 Decision Management allows the effective automation of decision-making combined with increased business agility and greater effectiveness. Decision Management is a proven approach for adopting business rules and predictive analytics technology. Used with these technologies, Decision Management improves risk management and [...]

I have been thinking a lot about using decision modeling for advanced analytic projects recently as we have several clients in this area as well as a number of users of DecisionsFirst Modeler in this space. So much so I thought I would do a white paper of the week  for our paper on Framing Analytic [...]

I am giving an online class Introduction to Decision Management in three 90 minute sessions August 25,26,27 Decision Management allows the effective automation of decision-making combined with increased business agility and greater effectiveness. Decision Management is a proven approach for adopting business rules and predictive analytics technology. Used with these technologies, Decision Management improves risk management [...]

Our Partner Azinta is running a Decision Management and Decision Modeling class in the UK in July: Decision modeling with the new Decision Model and Notation (DMN) standard is fast becoming the definitive approach for building more effective processes and for specifying requirements for projects that integrate process models, business rules and predictive analytics.  Watch [...]

I am giving a session at this year’s Building Business Capability conference on “Lessons Learned from the Real-Life Deployment of Decision Management at Scale“at 8:00am on the Friday of the show. With initial success adopting decision management technologies, large, global, organizations have begun rolling out decision management and decision modeling using the new Decision Model and Notation [...]

Paul Harmon of BPTrends had an interesting post last month – What Techniques Should a Process Methodology Support? – that made me want to make a pitch for decision modeling as a core technique for process modelers. In his article he quotes a friend as saying that this friend “didn’t include Decision Management (or Business Rules) in process, [...]

A long time ago I came across a company called Erudine and blogged about the Erudine Behaviour Engine. At that time, Erudine came out of the defence, aerospace and nuclear power industries where the slightest mistake can lead to disaster. Today, Erudine’s more recent focus has been in the banking, financial services and investment sectors. [...]

I am giving a webinar on “Framing Analytic Requirements with Decision Modeling” April 2, 9am Pacific/Noon Eastern: One of the most important steps in a predictive analytic effort is correctly framing the problem a way that creates a shared understanding of the business problem across business, IT and analytics teams. Established analytic approaches such as CRISP-DM stress [...]

As part of my recently completed research on the analytic capability landscape, I introduced an approach to selecting analytic capability that is decision-led, role-centric and style-based. I go into the approach more in the research report but I wanted to highlight a few points in a series of blog posts. Finally style-based: With a clear understanding of the [...]

As part of my recently completed research on the analytic capability landscape, I introduced an approach to selecting analytic capability that is decision-led, role-centric and style-based. I go into the approach more in the research report but I wanted to highlight a few points in a series of blog posts. Next up role-centric: Decision-making problems can be solved [...]