The COVID-19 Coronavirus has upended the world economy – and your business. While the impacts to date have been dramatic, we have to face the fact that this is the beginning of a new normal – a world in which this virus circulates. This will have short- and medium-term consequences for your business regardless of the industry you operate in.
You’ve probably spent the last few weeks re configuring everything to function effectively as a remote enterprise. You’ve dealt with the immediate impacts like surges in VPN access, new laptop requirements, making processes work when people are working from home. Plus ,you’ve survived the immediate economic hit. In the coming weeks and months, organizations like yours will begin to focus on cost optimization and seeking opportunities in the new environment. Some companies will succeed at this – they will adapt, survive and thrive in this new environment. Others will fail.
Now is the right time to be thinking about how you should adapt operations to cope with the new normal. It’s time to plan because this is not going away. The problems you are facing will change and evolve but there’s a new normal coming and you’ll want to have new systems and processes to cope.
- How will you create targeted, engaging and profitable interactions with customers you will never meet? And sustain relationships you started offline now they must move online?
- How will you create resilience in your supply chain and other processes, without tying up more capital? How do you ensure you can adapt rapidly to shifting targets, regulations and opportunities?
- How will you shift your adapt operations to handle an increasingly volatile and dynamic world? Can you assign and allocate resources based on what’s happening now, or soon, not on how things used to work?
Our focus here at Decision Management Solutions is on digital decisioning – using our DecisionsFirst™ approach to apply technology and deliver automated solutions to decision-making problems. The systems we help our customers build address exactly these issues: they ensue you can personalize and target the digital interactions you have with customers; they deliver resilience, transparency and agility; and they support dynamic assignment and allocation.
We’ve learned a lot about building these kinds of systems over the decade or more we’ve been doing this and we’d like to share some tips and help you see how you can do it too. We’ll be posting regularly on ideas and approaches and producing some great content. To stay up on it, sign up for our newsletter.