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Business Rules

You may have noticed articles about a chatbot recently that got a little out of line – an airline’s chatbot misstated the rules for a fare class (see The Guardian‘s article or The Washington Post‘s). The airline has, of course, been held accountable for its chatbot – just as it would have been for an [...]

I got a chance to listen to Mike Gualtieri of Forrester talk about his recent Wave report on AI Decisioning Platforms. This focuses in on a core set of vendors and compares them in detail as a follow-up to his earlier AI Decisioning Landscape report (which included Decision Management Solutions with our DecisionsFirst Modeler product). [...]

In March 2023, three U.S. banks failed. This triggered a sharp decline in global bank stock prices and swift response by regulators to prevent potential global contagion. Banks across the US scrambled to respond to the crisis. Join me on May 24th for a discussion on how you can protect your business and be prepared [...]

Our friends at IBM are running ran a webinar on May 9 that is a great opportunity to see decision automation in action: As expectation grows for faster and more personalized digital experiences, business decisions are increasingly important – and often more complex. Intelligent decisions that fuse predictions and policies can deliver more effective decisions [...]

Our CTO Ryan Trollip is presenting with Scott Horwitz from FICO in a great webinar coming up on April 20th: Insurance claims management is a complex business. Customers want their claims processed and approved quickly. Insurance providers need to manage risk, improve scalability, retain institutional knowledge when staff changes, reduce overhead costs of management, and [...]

An old friend, Guilhem Molines, has been working with some colleagues on a new book – Intelligent Automation with IBM Cloud Pak for Business Automation – and I got a chance to read it recently. The book covers all the components of IBM’s Cloud Pak for Business Automation. Decision Management Solutions is an IBM Business [...]

Over the years, Decision Management Solutions has helped many leading insurance businesses modernize. We’ve helped them radically improve their claims handling, driving high rates of straight through processing with less fraud and less waste. We’ve helped them improve their top line sales numbers with automated cross-sell/up-sell, Next Best Offer or Next Best Action systems. We’ve worked with [...]

I am super-excited to announce that an article I have been working on with Michael Ross has just been published on Harvard Business Review – Managing AI Decision-Making Tools The nature of micro-decisions requires some level of automation, particularly for real-time and higher-volume decisions. Automation is enabled by algorithms (the rules, predictions, constraints, and logic [...]

Don’t jail your logic in code Our friends at Data Decisioning forwarded an article from The Register recently – Inflexible prison software says inmates due for release should be kept locked up behind bars. The basic building blocks of this story is that there is a module calculating release dates for prisoners that was clearly [...]

We help a lot of clients select, install and adopt a Business Rules Management Systems (BRMS). These clients are looking to get automate decision-making with transparency, deliver business control of their critical decision-making logic and establish an ability to drive continuous improvement through simulation and impact analysis. Adopted correctly, these benefits ensure that a BRMS [...]

COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.

The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.

The new normal of COVID-19 requires systems that let you react quickly and accurately.

Some of our old friends at Gartner have just published some great research on Decision Management. Specifically they have extended their work on Decision Management Suites (blogged about here) and focused on How to Choose Your Best-Fit Decision Management Suite Vendor [Gartner subscription or modest fee]. As they say in the intro: Decision management suites [...]

New Digital Decisioning Videos

I recently got together with Irene Lyakovetsky of Saugatuck Worldwide and well known independent analyst Jim Sinur to talk Digital Decisioning. Irene released our talk on her Saugatalk channel as a great series of snippets: Introducing Digital Decisioning and focusing it on operational, transactional decisions Using decision modeling and empowering the business owner Using Low [...]

At Decision Management Solutions we do a lot of work with IBM and an old friend of ours – Harley Davis – just published a nice blog post “How do you best operationalize AI?” We’ve had many conversations on this topic with Harley and his team and it’s no surprise we’re completely aligned on this. [...]

The Decision Management team at Gartner (Rob Dunie , Roy Schulte, Derek Miers , Pieter den Hamer , Paul Vincent , Marc Kerremans and Erick Brethenoux ) have recently published a new paper entitled “Should Your Project Use a Decision Management Suite?” [Gartner subscription required]. It’s a great paper and I strongly recommend it if you have access. The quotes below [...]

New Digital Decisioning Book

Digital Decisioning: Using Decision Management to Deliver Business Value from AI There is an artificial intelligence (AI) revolution underway in enterprises across the globe as companies continue to adopt predictive analytics, machine learning and other AI across their businesses. This revolution puts managers and executives under enormous pressure to use AI to run their businesses more effectively. How do they do this? Will people lose their jobs?  Most [...]

McKinsey recently reported that “Most carriers are struggling to meet their cost of capital, and productivity has barely moved over the past decade” and that “The insurance industry is facing a serious structural challenge … the majority of carriers are not making their cost of capital.” Growing productivity by improving operations is an essential ingredient [...]

One of the key benefits of decision management is its focus on operational decisions. Diving into these operational decisions further, you can typically identify several micro-decisions that, when improved, will dramatically affect business performance. “Micro-decisions” are the decisions made transaction by transaction, customer by customer. Companies often fail to recognize these as individual decisions, instead [...]