COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.
The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.
The new normal of COVID-19 requires systems that let you react quickly and accurately.
Some of our old friends at Gartner have just published some great research on Decision Management. Specifically they have extended their work on Decision Management Suites (blogged about here) and focused on How to Choose Your Best-Fit Decision Management Suite Vendor [Gartner subscription or modest fee]. As they say in the intro: Decision management suites [...]
I recently got together with Irene Lyakovetsky of Saugatuck Worldwide and well known independent analyst Jim Sinur to talk Digital Decisioning. Irene released our talk on her Saugatalk channel as a great series of snippets: Introducing Digital Decisioning and focusing it on operational, transactional decisions Using decision modeling and empowering the business owner Using Low [...]
At Decision Management Solutions we do a lot of work with IBM and an old friend of ours – Harley Davis – just published a nice blog post “How do you best operationalize AI?” We’ve had many conversations on this topic with Harley and his team and it’s no surprise we’re completely aligned on this. [...]
The Decision Management team at Gartner (Rob Dunie , Roy Schulte, Derek Miers , Pieter den Hamer , Paul Vincent , Marc Kerremans and Erick Brethenoux ) have recently published a new paper entitled “Should Your Project Use a Decision Management Suite?” [Gartner subscription required]. It’s a great paper and I strongly recommend it if you have access. The quotes below [...]
Digital Decisioning: Using Decision Management to Deliver Business Value from AI There is an artificial intelligence (AI) revolution underway in enterprises across the globe as companies continue to adopt predictive analytics, machine learning and other AI across their businesses. This revolution puts managers and executives under enormous pressure to use AI to run their businesses more effectively. How do they do this? Will people lose their jobs? Most [...]
McKinsey recently reported that “Most carriers are struggling to meet their cost of capital, and productivity has barely moved over the past decade” and that “The insurance industry is facing a serious structural challenge … the majority of carriers are not making their cost of capital.” Growing productivity by improving operations is an essential ingredient [...]
One of the key benefits of decision management is its focus on operational decisions. Diving into these operational decisions further, you can typically identify several micro-decisions that, when improved, will dramatically affect business performance. “Micro-decisions” are the decisions made transaction by transaction, customer by customer. Companies often fail to recognize these as individual decisions, instead [...]
I noticed the other day that my phone, which used to have a relatively sophisticated (if horribly complicated) “do not disturb” approach had reverted to only allowing a simple version. Online, many users complain that now they can’t really use it because it’s too “dumb” regarding when it rings and when it doesn’t. How did [...]
Ron Ross recently posted a question “What Happens When Behavioral Business Rules and Decision Logic Collide?” in which he asks whether a behavioral rule or decision logic should “win” when they disagree. The problem is that this is the wrong question. Take his example about a city charging for its facilities. The behavioral rule is [...]
Ryan Trollip, CTO of Decision Management Solutions, and Charlotte DeKeyrel, one of our experienced decision modeling consultants, and I are all going to be at IBM THINK February 11th – February 14th, 2019 in San Francisco. Ryan and I are speaking on Thursday and you’ll find us at events involving Decision Management and IBM’s decisioning [...]
IBM has been developing Decision Composer since 2017 and is releasing it as part of its core Business Rules Management System, Operational Decision Manager, in December 2018. Decision Composer is a browser-based tool, currently available on the IBM cloud, that uses a decision model metaphor to design decision logic and deploy it as a decision [...]
We are running Jan Vanthienen’s highly reviewed, Decision Table Modeling with DMN training again December 11-13, 9:30am-11:30am Pacific each time. When representing and analyzing business decisions in real business situations and processes, decision tables have always proven a powerful approach. Decision table methodology, however, is more than putting some rules in a few tables. Hear all [...]
We are running our regularly scheduled, and highly reviewed, Decision Modeling with DMN training again December 4-6, 9:30am-11:30am Pacific each time. Decision modeling with the new Decision Model and Notation (DMN) standard is fast becoming the definitive approach for building more effective processes and for specifying requirements for business rules and predictive analytic projects. With decision modeling, [...]
EIS OpenL Tablets is a product of EIS Group focused on using a spreadsheet paradigm to manage business rules. I last spoke to OpenL Tablets in 2013 and recently got an update on the product. EIS OpenL Tablets is available as open source and in a commercial version. EIS Group is an insurance innovation company [...]
I’m a big believer in decision models using the DMN industry standard notation and Decision Management Solutions uses it on all our projects – we’ve modeled over 3,000 decisions and trained over 1,000 people. But we don’t use executable decision models very often and strongly disagree with those that say the only good decision model [...]
We are relaunching our newsletter, in a GDPR-compliant way, with a focus on DecisionsFirst Digital Transformation. We were probably GDPR-compliant before but better safe than sorry. We send emails about every 3 or 4 weeks with information about resources, events and articles on Decision Management topics. For example, case studies in digital transformation; decision modeling as a [...]
John Rymer and Mike Gualtieri of Forrester Research have just published a new piece of research – The Dawn Of Digital Decisioning: New Software Automates Immediate Insight-To-Action Cycles Crucial For Digital Business. This is a great paper – not only does it mention some Decision Management Solutions’ clients as examples, it makes some great points [...]