content

Ginni Rometty kicked off day two of the IBM Interconnect conference, with a pitch that cloud is changing IT, business and indeed society. Cloud, and the IBM Cloud in particular, she says will allow a new generation of business and change the world. Cloud is already 17% of IBM’s business and clearly Ginni sees this [...]

It’s opening keynote time at IBM’s World of Watson 2016 and we kicked off with a video history of Watson from Jeopardy to today. Dr John Kelly of IBM got us started, emphasizing how rapidly interest in Watson has grown over the last year or two.  In August 2007, he says, a small team of researchers [...]

Continuing in the analyst program at IBM’s World of Watson event with Beth Smith, GM Offerings and Technology for IBM Watson, introducing some Watson elements for Conversation – one of the four C’s of Watson (Cloud, Content, Compute and Conversation). Watson, at its core, is about finding knowledge in noisy data at enormous scale. Watson listens to [...]

I am working on a new book – Available now! Real-World Decision Modeling with DMN – with Jan Purchase and he recently posted another great post – How DMN Allows Business Rules to Scale. While decision modeling with DMN is not JUST about writing business rules (as I noted earlier), this is a great use case for it. [...]

Besides working on Real World Decision Modeling with DMN  I recently contributed a piece on the use of decision modeling for framing predictive analytics to The Big Analytics Book, a book being produced by the folks at AnalyticsWeek. AnalyticsWeek rounded up 60+ thought leaders in analytics, including yours truly, and got us all to write a [...]

I am attending IBM Insight 2015 and will blog about a few of the sessions. First up, the opening keynote on the insight economy. IBM is focusing on the disruption caused by analytics and insight across all industries. Internal and external data and increasingly sophisticated analytics are changing how companies interact with customers, manage risk [...]

Last week OpenText acquired Actuate and their CEO, Mark Barrenechea, blogged about the acquisition. As Mark says “analytics are a hot technology” so mergers and acquisitions in the analytic space are to be expected. With OpenText‘s focus on Enterprise Information Management and its strong content management capabilities, an analytics firm like Actuate makes good sense. OpenText already had content management, business process [...]

Second day at Insight 2014 and the opening keynote is about transforming your industry. Mike Rhodin kicked things off by discussing how people think – by observing, interpreting what we see based on our experience and biases, and then we decide what we are going to do.  But there is a limit to how well we can do [...]

Shanker Ramamurthy kicked off the session, describing how, as the world’s economy is digitized, the use of Big Data and analytics to compete in the new real-time economy becomes essential. The latency with which enterprises much develop and implement solutions is collapsing to zero. Customers are demanding more value for money at the same time, requiring not just faster [...]

At IBM Insight 2014 this week to hear about IBM’s latest data and analytics offerings. Tomorrow I will be speaking myself on how event-centric decisions represent an inflection point in real-time decision making. For now though it’s going to be all IBM. After some great rah-rah intro material from Jake Porway and Jeff Jonas, Bob Picciano came [...]

Last up an executive panel focused on Watson Analytics: How much data, how complex or what kind of data drives value from Watson Analytics? Self-service is core to the value proposition more than the kind of data or volume of data If you have only a little data then one of the interesting aspects is [...]

IBM recently introduced a Predictive Customer Intelligence solution. Like the counter fraud solution earlier, this is one of IBM’s multi-product and services signature solutions. The focus of this solution is the increasing need to be truly customer-centric, focusing marketing on individual customers not on segments or campaigns, not on pre-existing mental models or ideas. This matters [...]

Continuing the IBM Big Data and Analytics event we come to Watson. Watson is designed to understand natural language, human-style communication. Watson then trawls through a potentially very large amount of material to create and score some hypotheses as answers for these questions and returns them. With each interaction it also learns what works, what the better answer [...]

Alistair Rennie came up next to talking about how IBM is redefining the analytic experience. Some of this is “in the labs” and so may or may not show up in future products. From an experience point of view IBM sees some tension between the IT and business folks in an organization – the business [...]

A few extra items on IBM’s mobile strategy from a panel here at IMPACT: IBM’s Worklight Platform is continuing to evolve (see this review of their MobileFirst portfolio) with a focus both on providing great middleware for native apps and support for hybrid applications. Recent improvements include QA tools, running the Worklight foundation in the [...]

IBM has made significant investments in the mobile market in recent years. Various acquisitions and internal development efforts have resulted in a portfolio of product and service offerings under the banner of IBM MobileFirst. IBM recently summarized the state of the mobile market and its MobileFirst portfolio for analysts. It’s worth noting up front that [...]

Final session today is Sandy Kemsley talking about Case Management. Sandy began by considering the system we use to work today. How we work, she says, is based on two different approaches illustrated by Taylor’s theories of standardized processes for efficiency and Drucker’s management by objectives theories. We need to support both and that drives [...]

I got an update on Teradata’s Integrated Marketing Management (IMM) solutions recently as part of my ongoing series on Marketing Decision Management. These solutions have evolved from internally developed Teradata solutions as well as their acquisitions of Aprimo, eCircle and Market Helm Interactive (reviewed by me here). Several things are driving Teradata’s approach to integrated [...]

As part of our ongoing series on Marketing Decision Management solutions, I got an update from [24]7 recently. Based in Campbell, [24]7 was founded back in 2001 and is focused on helping companies deliver an intuitive customer experience. Still privately held, they were originally focused on managing contact centers, but for several years their primary [...]