|March 21, 2012|
|6:00 am||to||7:00 am|
I have been speaking at a series of IBM events last fall and this spring focused on “Improving customer service with BPM and decision management“. The third is in New York, NY on March 21st and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile Processes”.