process

Last quarter Mark Breading of Strategy Meets Action wrote a couple of interesting pieces – COVID-19: A tipping point for insurance digital transformation? and Will COVID-19 Be The Tipping Point for Digital Transformation? I blogged about the general sense that digital transformation is being pushed by COVID-19 last week. But Mark makes a compelling case [...]

A survey in CIO magazine on IT leaders’ thinking in the current crisis revealed that a plurality (37%) chose digital transformation as their first priority to help the business persevere through the current disruption. Moreover, a full 61% of respondents agreed with the statement that the effects of the pandemic are actually accelerating digital transformation [...]

COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.

Balancing multiple profit drivers is essential in many high volume, transactional decisions targeted with Decision Management. Being able to execute decisions, monitor their effectiveness, learn what works, and systematically improve your decision-making results in significant business benefit. Mathematical optimization let’s you go even further. We recently published a new white paper – The Customer Journey [...]

BPMInstitute.org would like to get your insights on how you’re using Digital Decisioning and Analytics in your organization. Your feedback will help shape articles and focus at BPM Institute for 2018. Digital Decisioning and Analytics survey Are you using analytics and reporting to innovate business functions and models? What is the state of your analytics [...]

I am giving a webinar on Boost Straight Through Processing in Your Claims System with Decision Automation at 10am Pacific on November 16. Register for this free webinar to see how you can automate decisions to handle more claims without manual intervention. Boost your Jet or Straight Through Processing rates to new heights to reduce costs, [...]

Continuing to blog from Building Business Capability 2016 I am listening to Railin talking about next steps afterr getytingh funding for rules and process improvement. Railinc is a SaaS company supplying software to the rail industry. Railinc is modernizing how it implements rules and processes in their applications. The program covers all 6 product lines and [...]

I spoke at the IBM Process Transformation Summit today on Transforming Business Operations One Decision At A Time. I began with some examples of operational excellence, showing how four pillars really matter – data, metrics, processes and decisions. Of these, it is decisions and processes that offer opportunity to transform business operations. Organizations that transform themselves in [...]

Jerome Boyer of IBM presented a methodology – Best Practices for Managing a Cognitive Business Operations (CBO) Journey Proven Method. Cognitive, in this context, is about extracting intent from unstructured text using natural language and thus improve process execution. By adding Watson services to a BPM/ODM installation, organizations can improve interactions, improve assignments, improve advice and deliver faster reactions. For [...]

One of the interesting and useful things about the Decision Model and Notation (DMN) standard for decision models is how it handles the data required by a decision. Simply put, a Decision in DMN may have any number of Information Requirements and these define its data dependencies – the Decision requires this information to be available if the [...]

I am going to be the featured speaker at BP-3’s BPM Camp London on March 31. The event starts at 1pm local time and runs into an event event: Welcome & Introduction to Digital Transformation Introduction to Smarter Process & Real World Examples Importance of User Interface in BPM Adoption Four Pillars of Operational Excellence and the [...]

I am working on a new book – Available now! Real-World Decision Modeling with DMN – with Jan Purchase and he recently posted another great post – How DMN Allows Business Rules to Scale. While decision modeling with DMN is not JUST about writing business rules (as I noted earlier), this is a great use case for it. [...]

Last year BPM expert Sandy Kemsley and I did some research on the infrastructure you need to develop excellent, smarter, mobile apps. Mobile devices have gained enough traction with consumers and employees to require mobile applications as a part of an enterprise strategy. However, these mobile apps must be more than mere information presenters – they [...]

I am giving a webinar on How to Scale Your Decision Management Program Wednesday December 16 at 10am Pacific/1pm Eastern Learn from leading organizations who are broadly deploying decision management and decision modeling at scale. These organizations have learned valuable lessons about using decision management technologies, rolling out the approach and adopting decision modeling. This webinar gives [...]

I recently wrote a new white paper on how System Integrators (and perhaps internal consultants) can Sell Business Rules: System Integrators (SIs) often deal with complex logic and decision-making in mission critical systems that directly impact their client’s business. One way to ease managing the logic is through technology – like a business rules management [...]

Jan Vanthienen of the University of Leuven presented on business and decision analysis. We visualize the business using process, data and rules models he says to visualize it, to automate it and to eliminate confusion and ambiguity. But there are concerns about just modeling processes. In particular if one tries to model the whole of one’s [...]

I got a chance to hear Roger Burlton and Sasha Aganova of the Process Renewal Group talk about a recent case study of theirs concerning risk and management and processes. This is a hot topic of course with new regulations and new requirements for financial services firms. Compliance with these risk management regulations, though, can’t be seen [...]

As part of the Building Business Capability conference I have gave a workshop on Business Analysis and Architecture with Decision Modeling. It’s hard to blog my own sessions but here are the takeaways: Focus on decisions Transactional, operational decisions Decisions that control your processes Manual or automated, rules-based or analytical Model Decisions Decision Requirements Models clarify [...]

I am giving an online class Decision Modeling with DMN in three 120 minute sessions November 23,24,25 Decision modeling with the new Decision Model and Notation (DMN) standard is fast becoming the definitive approach for building more effective processes and for specifying requirements for business rules and predictive analytic projects. With decision modeling, you can: Build more effective business [...]