enterprise decision management

Neil and I wrote a column introducing enterprise decision management (EDM) for Teradata Magazine recently and you can find it here.

I can’t blog this session live as John Rymer and Mike Gualtieri have asked me to participate. What follows is a combination of thoughts based on the presentation and post-presentation notes. The theme of the presentation is that “The next frontier in business process management (BPM) and business rules is automating decisions within business processes”. [...]

I discovered over the weekend that there is a game called “What’s On Page 123” that involves bloggers tagging each other. As Ken Molay, an old friend who writes the Webinar blog tagged me I now have to post to keep it going. The deal is that you have to write about the book you [...]

I have read Vinnie Mirchandani’s blog “the deal architect” for a while now and thoroughly enjoyed many of his posts. When he asked me to write a guest post I jumped at the chance and today you can find “The Real Deal: James Taylor on Raising Your Enterprise Application IQ” on his blog. Vinnie’s blog [...]

I spoke to Seth Grimes last week about an article he was writing that just published on Intelligent Enterprise –What BI Practitioners Can Learn From Operations Research. As I was reading the article I also noticed a response over on Michael Trick’s OR blog –Business Intelligence and Operations Research. Both Seth’s article and Michael’s response [...]

Ted Iacobuzio of TowerGroup gave the closing keynote, expanding on the survey results Fair Isaac announced today. More than 100 of the InterACT attendees took the survey – clearly this is top of mind. Some highlights: Lenders appreciate the need for integrated customer information and multi-product decisioning Lenders are not all at the same speed [...]

Next up Discover and Fair Isaac talking about Discover’s Enterprise Decision Management initiative. Dave Wodall from Discover co-presented with Xun Shao of Fair Isaac. Discover use Blaze Advisor (rules), Model Builder (analytics) and Decision Optimizer (portfolio optimization). Discover was launched in 1985 and, like Amex, has both the network and the consumer relationship. 50M members, [...]

Next up was Chris Collard of Dell talking about building a decision engine. Chris had done an implementation at Dell Financial Services and was sharing some of his experience with replicating that at Dell. Chris talks about decision engines as full decomposed applications – data, process and logic all externalized. Chris’ central thesis is Effective [...]

Analytical Engine » Profitably Enhance Customer Relationships with Online Coupons Great article summarizing the power and utility of online coupons. Targeted coupons are best delivered through personalized decisions and online means automation – enterprise decision management is your friend here. (tags: online coupon enterprise decision management edm analytics marketing personalization) Customers Feel the Difference, Not [...]

Well today was Earth Day – you knew that, I hope. I knew because last week I was at John Muir’s house with a wonderful group of 4th/5th graders doing a simulation of his period. So, in the spirit of Earth Day, how are Enterprise Decision Management and Smart (enough) Systems “green”? If your marketing [...]

I am involved in two great decision management conferences this year and I wanted to quickly post about them to encourage you to attend – apologies to readers of my other blogs who may see this information more than once. First up is InterACT, Fair Isaac’s show on decision management and analytics, April 27-30. I [...]

The second part of my response to Dave Wright’s comment is about the kind of business one can run after one adopts EDM. To do this, let’s predicate the discussion a company that has adopted Enterprise Decision Management as a core management principle, implemented the technology and development approaches that support it and had long [...]

Some time ago a regular reader, Dave Wright, left a   comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]

Evening of Monday night and its party time in the solutions area of IMPACT. Once again the wonderful string quartet were strutting their electric stuff and the food and drinks were good. I spent my time speaking to the few folks present who were really interested in decisioning (Chordiant, ILOG, select IBMers) and then went [...]

Erik Klein from the WebSphere Commerce group at IBM and Scott Young from a consultant. Erik started by discussing the inhibitors to moving to multi-channel and customer-centric. These include: Siloed business units Applications that don’t integrate or support multi-channel operations Redundant data in multiple systems, no single version of the truth The different domains – [...]

Next up is a business session on the impact of technology on business. The good news is that the IBM wireless is working in this room and I have managed to find a power outlet (though not without moving a chair and sitting under the loudspeakers). Mark Chapman of IBM’s Business Services Strategy group introduced [...]

It turns out they are going to move the schedule back to allow for the overrun in the keynotes so I have some time to catch up. So, Steve Mills. Steve re-iterated the power of business and IT alignment, again quoting the LSE / McKinsey study that shows such alignment doubles productivity (I am looking [...]

I am attending the IBM IMPACT show today and tomorrow and will try and blog live from the show. So far the wireless isn’t working in the keynote location (I am on my broadband wireless modem, thank you Verizon) and the room has no tables and no power for the HUGE number of laptop users [...]

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes – for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]