-
Great article summarizing the power and utility of online coupons. Targeted coupons are best delivered through personalized decisions and online means automation – enterprise decision management is your friend here.
-
Interesting article about how differences, not the average, impact customers. Worth remembering when designing customer service processes and decisions
links for 2008-04-25
Next post: First Look – Attensity
Previous post: Scope <> Business Rules