EDM

When it’s a dashboard. I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to [...]

When I read Ade McCormack’s book The IT Value Stack I was struck by many sections (as you can see from the review) and one thread in his narrative prompted this post. He recommends avoiding software development (because it is expensive and high risk). Ht talked about the importance of sweating the technology (making the [...]

One of the most fun things we did in the book was write about real success stories. We used an “Old Way” v “EDM Way” model for these. In the past I have written some blog posts using a similar style and today I have a new one. Old Way An online pharmacy (that the [...]

Neil and I wrote a column introducing enterprise decision management (EDM) for Teradata Magazine recently and you can find it here.

I can’t blog this session live as John Rymer and Mike Gualtieri have asked me to participate. What follows is a combination of thoughts based on the presentation and post-presentation notes. The theme of the presentation is that “The next frontier in business process management (BPM) and business rules is automating decisions within business processes”. [...]

I discovered over the weekend that there is a game called “What’s On Page 123” that involves bloggers tagging each other. As Ken Molay, an old friend who writes the Webinar blog tagged me I now have to post to keep it going. The deal is that you have to write about the book you [...]

I have read Vinnie Mirchandani’s blog “the deal architect” for a while now and thoroughly enjoyed many of his posts. When he asked me to write a guest post I jumped at the chance and today you can find “The Real Deal: James Taylor on Raising Your Enterprise Application IQ” on his blog. Vinnie’s blog [...]

ILOG today announced a Scorecard modeler as an add-on for ILOG JRules ® (which I first saw at DIALOG). As their press release says, this add-in allows customers to “incorporate statistical scorecard models directly into decision services” – a key tenet of enterprise decision mangement or EDM. ILOG is targeting financial institutions clearly but apparently [...]

Next up Discover and Fair Isaac talking about Discover’s Enterprise Decision Management initiative. Dave Wodall from Discover co-presented with Xun Shao of Fair Isaac. Discover use Blaze Advisor (rules), Model Builder (analytics) and Decision Optimizer (portfolio optimization). Discover was launched in 1985 and, like Amex, has both the network and the consumer relationship. 50M members, [...]

Analytical Engine » Profitably Enhance Customer Relationships with Online Coupons Great article summarizing the power and utility of online coupons. Targeted coupons are best delivered through personalized decisions and online means automation – enterprise decision management is your friend here. (tags: online coupon enterprise decision management edm analytics marketing personalization) Customers Feel the Difference, Not [...]

Well today was Earth Day – you knew that, I hope. I knew because last week I was at John Muir’s house with a wonderful group of 4th/5th graders doing a simulation of his period. So, in the spirit of Earth Day, how are Enterprise Decision Management and Smart (enough) Systems “green”? If your marketing [...]

I am involved in two great decision management conferences this year and I wanted to quickly post about them to encourage you to attend – apologies to readers of my other blogs who may see this information more than once. First up is InterACT, Fair Isaac’s show on decision management and analytics, April 27-30. I [...]

The second part of my response to Dave Wright’s comment is about the kind of business one can run after one adopts EDM. To do this, let’s predicate the discussion a company that has adopted Enterprise Decision Management as a core management principle, implemented the technology and development approaches that support it and had long [...]

Some time ago a regular reader, Dave Wright, left a   comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]

Last session for me today, indeed the last session before I go home, is Janelle Hill of Gartner and Kramer Reeves of IBM on improving agility through end-to-end process agility. Janelle went first sharing Gartner’s BPM Scenario for the next five years. She had two initial points: In 2013, do you know where your work [...]

Thanks to Dan I discovered a number of other bloggers covering IMPACT: Michael Cote (Redmonk) Dana Gardner Juris Kaža Bob Balfe James Governor Bill Newport A number of us are also twittering and you can find a summary of our impact 2008 posts here.

Evening of Monday night and its party time in the solutions area of IMPACT. Once again the wonderful string quartet were strutting their electric stuff and the food and drinks were good. I spent my time speaking to the few folks present who were really interested in decisioning (Chordiant, ILOG, select IBMers) and then went [...]

Erik Klein from the WebSphere Commerce group at IBM and Scott Young from a consultant. Erik started by discussing the inhibitors to moving to multi-channel and customer-centric. These include: Siloed business units Applications that don’t integrate or support multi-channel operations Redundant data in multiple systems, no single version of the truth The different domains – [...]

Next up is a business session on the impact of technology on business. The good news is that the IBM wireless is working in this room and I have managed to find a power outlet (though not without moving a chair and sitting under the loudspeakers). Mark Chapman of IBM’s Business Services Strategy group introduced [...]