EDM

I saw a post today on medical credit scoring that made me think I should post something about how credit scoring can be used in healthcare. Now saying that, of course, makes everyone nervous – are we talking about refusing people treatment because of their credit score? Why should financial questions like credit worthiness have [...]

My good friends Larry Goldberg and Barbara von Halle have just published an interesting article: The New Frontier: BPM, BDM and SOA. It’s worth a read as it makes some good points about the intersection of BPM and decision management – whether Business Decision Management or Enterprise Decision Management.

Ed Garry of Oracle wrote a piece for Wall Street and Technology called Analytics Help Firms Turn Data Into Opportunity that I found last week. In it Ed talks about Real Time Decisioning platforms that “deliver both rules and predictive analytics to power solutions for real-time enterprise decision management”. Ed is, of course, correct though [...]

Transpromotional marketing – yes, another new phrase that I heard for the first time this week. Wooing Customers in a Weak Economy was the source – an article on 1:1. Chris Stone wrote the article and it talks about the need to use different channels to contact customers and to do so consistently and in [...]

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making – not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

A: http://www.youtube.com/watch?v=1zDwIfSDQiE (Falcon, by the way, is the name of Fair Isaac’s fraud detection product that combines a neural network – a form of predictive analytics – with business rules and dynamic profiles to make real-time decisions about credit card fraud).

One of my regular readers had a question today about Enterprise Decision Management and the Software Development Lifecycle – the EDMSDLC if you like. Here’s what he asked: We do Business Rules in our approach… I guess one question would be, where does EDM fit in a typical SDLC? [company] does Requirements, we have a [...]

Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them – Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely: Less rubber-stamping With the automation of approvals, eligibility, refunds, pricing [...]

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM. For instance she suggests a single financial cockpit – she calls it a dashboard but she wants to be able to do [...]

The same reader who asked yesterday’s question had a second: Do you see the terms “Enterprise Decision Management” and “Smart Enough Systems” concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions. The term “Enterprise Decision Management” to me suggests a broader definition, one that I [...]

I really like getting and answering questions and a reader of the book asked me a good one today What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same [...]

Some time ago I saw an article that discussed the 8Ps (4 old, 4 new) of Marketing. It seemed to me that decision making, especially operational/transactional decision making is critical to most of these Ps. Here, then, is my summary of the 8Ps and why decisions, and decision management, matter. 4 Ps Product You might [...]

[amazonify]0470189088:right[/amazonify][amazonify]0470189088::text::::The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs[/amazonify] I just finished reading The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs and I can’t recommend it too highly. This is a tremendous [...]

One of the things I like to do on the blog is bring attention to those companies applying the principles of Enterprise Decision Management to deliver useful, smart enough systems. I recently came across Strategy DirectorTM from Stratagem Portfolio Services. This uses EDM to deliver analytics and strategy support for collections. The product is built [...]

I have often posted on the need to combine decision management and process management but it seemed to me that recently I have seen more BPM writers talking about this. For instance the folks over on the ARIS blog posted BPM + BRM = Greater than the Sum of the Parts (talking about a webinar [...]

Remember the 1st Enterprise Decision Management Summit and the 11th International Business Rules Forum ? October 26-30, 2008 at the Buena Vista Palace, Orlando FL. Don’t forget that as a reader of this blog we are able to offer you a special, one-time offer as an honorary member of the Friends and Family of the [...]

In keeping with the open source theme this week (given I am at Intalio’s user conference), a quick note about Jaspersoft who just released version 3. This version puts a nice web 2.0 interface on a browser-based product. There’s a nice dashboard with some mashup capabilities and input controls that can be dragged and dropped [...]

1st Enterprise Decision Management Summit and the 11th International Business Rules Forum October 26-30, 2008 at the Buena Vista Palace, Orlando FL. I am pleased to announce that we have published the agenda for the Enterprise Decision Management Summit and Business Rules Forum. This is the first time we have run the EDM Summit and [...]