decision service

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

I last got an update on IBM’s Operational Decision Management (release 8) back in April 2012. IBM is positioning its Operational Decision Management capability as part of its Smarter Process stack, alongside Business Process Management and Case management. The ongoing focus is on managing business policies at scale and providing enterprise-class governance. With ODM 8.0 [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

A new week and a new white paper. This week’s it’s focused on the ROI of SAP’s ABAP Business Rules Management System, SAP NetWeaver Decision Service Management: The business case for SAP NetWeaver Decision Service Management is clear—increased business value, decreased development and maintenance costs, and faster reaction to changing business needs. When business owners [...]

Someone pointed out an old post of mine recently and, as they said it was particularly useful to them, I thought I would re-post it: Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying [...]

A solution-focused session next with Marcus Hearne talking about analytic marketing solutions. Marketing remains focused on its traditional imperatives – how to focus on customers to maximize the value of each interaction, how to measure effectiveness, what marketing mix to use etc. However the new empowered, social consumer is putting pressure on marketing as people [...]

In conjunction with ASUG, the SAP user group,  I am giving a members only webinar on Managing and Evolving Decisions with DecisionsFirst Modeler and SAP Netweaver Decision Service Management, July 11 at 8am PT/11am ET. I am speaking with Carsten Ziegler, Architect and Chief Product Owner of SAP Netweaver Decision Service Management. Decision requirements models allow business analyst, [...]

It’s been over a year since I last got updated on Zementis (their 3.5 release of ADAPA and PMML Universal Plug-in). Since then they have been busy adding support for new platforms and signing new partnerships. Most recently they have announced a strategic alliance between Zementis and FICO, something Zementis sees as a big win for [...]

Last session for me at FICO World is SulAmerica (part of ING) talking about their work with FICO moving decision management applications to the cloud. Cloud is clearly a growth area for businesses, with much of companies’ IT  investment being pushed to the cloud. This move to the cloud turns applications to SaaS, middleware into [...]

As part of our ongoing series on Marketing Decision Management solutions I recently got a briefing on some of IBM’s Marketing Solutions – specifically IBM Real-time Interaction Management. IBM’s Real-time Interaction Management offering is part of IBM’s Enterprise Marketing Management suite. This has been a real focus area for IBM in the last few years with [...]

As we start the series let’s begin with a set of what I consider to be critical elements in a Marketing Decision Management solution. These are not a complete set of everything a solution might do but a set of critical elements from my (decision management) perspective. A suitable marketing solution is: Multi-channel, supporting inbound [...]

I got an update from GDS Link on their Decision Intelligence product recently. This was developed initially as a consulting tool and is now available as a licensed product. The purpose of Decision Intelligence is to help customers anticipate business corrections before there is an impact on the business. Decision Intelligence provides scorecard monitoring or [...]

I am a faculty member for the International Institute for Analytics and recently published two new briefs on how to use decision requirements modeling in the successful application of analytics, especially (but not solely) more advanced analytics such as data mining or predictive analytics. Decision Discovery for a Major Business Function This outlines how an organization [...]

I am giving a webinar on Managing and Evolving Decisions with DecisionsFirst Modeler and SAP Netweaver Decision Service Management, May16 at 7am PT/10am ET / 16:00 CET. I am speaking with Carsten Ziegler, Architect and Chief Product Owner of SAP Netweaver Decision Service Management. Decision requirements models allow business analyst, architects and decision designers to describe the decision-making [...]

Syndicated from my blog on the International Institute for Analytics Site IIA is talking about analytics entering a new era, Analytics 3.0, The Era of Impact. What is Analytics 3.0? According to IIA, Analytics 3.0 marks the stage of maturity where leading organizations realize measurable business impact from the combination of traditional analytics and big data. High-performing companies [...]

I wrote about FICO Model Central, FICO’s model management product, back in February of 2012. A new release, 3.0, is shipping with a new feature called Model Deployment Accelerator for rapid deployment. To recap, FICO Model Central automates analytic model compliance tasks, provides alerts and visualization to help you identify needed model updates, supports getting [...]

I last looked at Scorto back in 2010 (see this First Look). The firm continues to be focused on Decision Management and risk management solutions and now has 7 offices around the world focused on insurance and banking customers. In particular Scorto focuses on debt collection, customer acquisition, loan origination and risk management. The products [...]

Listening to Marketplace yesterday I heard a piece on AT&T’s new “video bills.” Now I am sure this sounds cute to the folks in the AT&T marketing department and you can just hear the conversation can’t you? Someone points out that people hate their bills, that the customer service people are deluged with people calling who [...]