Strategy

The folks from SPSS and ILOG presented on Decision Management – Aligning Organizational Strategy with Day-to-Day Operations. I have blogged before about SPSS Decision Management and Modeler products. Before acquiring SPSS, IBM talked about the move towards optimizing decisions – replacing sense and respond with predict and act, becoming more fact-driven in real-time and driving [...]

Rob Ashe and Fred Balboni kicked off the IBM Business Analytics Analyst Summit with a presentation on IBM’s overall strategy for analytics – product and consulting in an integrated view. Of course this is IBM so everything starts with Smarter Planet – and Smarter Planet begins with how to get insight to drive better performance, [...]

Organizations have multiple channels for interacting with their customers. Each channel has its own platform for valid technical reasons. And each line of business has its own systems while customer data is spread across multiple databases. To deliver customer centricity, organizations need to connect these elements effectively. At the heart of effective customer interactions are [...]

I followed up with Steve Culp of Accenture about their announcement of a new Risk Management practice earlier this year. Obviously Accenture has been doing risk management for a long time but they have now brought together people who were already working in this space in different verticals and in their information systems practice as [...]

I did some work with Silverlink some time ago and was really impressed by their use of decision management to improve the communication of health plans and others in the healthcare space with members and patients. I got a chance to catch up with them recently to discuss progress and their use of adaptive control [...]

Panel discussion with SAS, Accenture, Marriott talking about how to execute a business analytics strategy. Panels are hard to blog but here are some of the interesting points made: Critical question is how to drive insight to action and make a difference to their business. Analytics is a pervasive change in management theory Enterprise-wide customer [...]

Cross-posted to ebizQ Tom Austin opened day 2 with a discussion of pattern-based strategies. How, he asks, did the world get so many things so wrong- the financial meltdown, the growth of terrorism etc. Enterprises have an illusion that they control their own destiny, that business stability is the norm and that technology is the [...]

TRIAD 8.5 has just been released and is the latest version of FICO’s combined account manager and customer manager platform for financial services companies (its focus is on accounts/customers where credit risk is a critical issue). I got an update recently focused on Decision Graph. Decision Graph is  one of the new capabilities. Decision Graph [...]

Syndicated from Smart Data Collective I often tell companies and other organizations that they should treat decisions and decision making as assets. In Smart (Enough) Systems, the book I wrote with Neil Raden, we said Operational Decision Making as a Corporate Asset If operational decisions must be made well for your organization to deliver on [...]

Syndicated from ebizQ The first critical characteristic of a decision-centric organization, obviously enough, is a focus on decisions instead of processes or functions. The decisions an organization makes, the actions it selects from the possible alternatives are critical. Decisions are what make strategy real and drive results and performance against metrics. Implementing a strategy defined [...]

Syndicated from ebizQ This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on [...]

I got a chance to catch up with Aha! recently. Aha! is based in the Denver Tech Center and was founded back in 2006. Aha!’s premise is that it is now possible to build analytics into a platform and to focus on how to operationalize predictive models and deliver analytics within business processes. Initial customers [...]

Syndicated from ebizQ So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning? Is it that decisioning can change the basic assumptions of your business – decoupling [...]

Tom Davenport published a new article recently in the Harvard Business Review titled Make Better Decisions. In it he gives some examples of bad decisions and asks why this decision-making disorder? First, because decisions have generally been viewed as the prerogative of individuals—usually senior executives. The process employed, the information used, the logic relied on, [...]

It’s the end of day 1 of the Business Rules Forum/Enterprise Decision Management Summit and time to write a wrap up post for the day – no live blogging today as I have too much on as track chair to sit behind my keyboard! Today I got to attend Jim Sinur’s keynote and sessions from [...]

Malcolm Gladwell, Thornton May (author of The New Know: Innovation Powered by Analytics)and Tom Davenport (author of Competing on Analytics, reviewed here) made up a high powered panel for this. Various random comments follow: Healthcare is being used as an example by the panel as an obvious point where analytics and expertise intersect. There is [...]

Jim Goodnight, CEO of SAS, and Geoffrey Moore, author of Crossing the Chasm among other books, had a discussion on the use of analytics in innovation. Several areas were touched on from the global economy to innovation approaches to education. The growth of low cost competitors in the global economy has commoditized that which can [...]

River Logic’s Enterprise Optimizer is what is increasingly known as an “Integrated Business Planning” solution. Enterprise Optimizer is designed to manage cross-functional decisions at strategic, tactical, and policy levels considering all the elements and consequences of those decisions. The models you build allow you to see the financial and operational impact of those decisions and [...]

An old colleague of mine, Vaughn Merlin, had a really interesting post this week When Strategy Becomes Continuous. It’s a great post and he makes three key points: IT strategy is not the point – it’s all about business strategy. Much ‘strategy’ effort is not very strategic. Strategy formulation and execution are too loosely coupled. [...]