I am giving a webinar on the 5 Benefits of Customer Decision Management at 10am Pacific/1pm Eastern on October 11 (changed date and time). Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you [...]
agility
I am speaking on at the IBM BPM and ODM Summit in Napa California on October 10. I am speaking on Smarter, Simpler Processes & Decisions: One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – [...]
I am speaking at IBM’s IMPACT Comes to You in Costa Mesa, CA on September 12. I will present on BPM and Decision Management for Smarter, Simpler and More Agile Processes: One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and [...]
I recently spent some time with the Bosch Software Innovations team (makers of Visual Rules, recently reviewed on the blog) and one of the topics of discussion was the Internet of Things – an area of research of great interest to Bosch as a whole. As Wikipedia puts it this refers to “uniquely identifiable objects (things) [...]
6. My new operational system will do that One of the “hardy perennials” when it comes to technology is that some new system already in the works will address the problem. In the case of decision automation this can take the form of “my new package includes that process/decision” or “my new package already has [...]
7. Why do I need more technology to handle business logic? This excuse comes up both in forward-looking companies that have made an effort to standardize on a set of technology and on technology-resistors who like to stick only with technology they have been using for years. Let’s drill into some of the specific excuses [...]
Johan Gerber of MasterCard kicked things off on day 2. MasterCard does not actually issue the cards with their logo on, they are a technology company that provides a network to link consumers, 32,000,000 businesses and 22,000 card issuers. The network is very high performance, handling 100 pieces of information and processing each transaction in [...]
The Forbes Mini Main Tent was kicked off by Mike Perlis, CEO of Forbes. Mike focused on how to build a business as strong as the Forbes brand – something with four legs: Keep print business on track Build the digital business for growth Develop brand extensions like conferences and international Become a great technology [...]
As regular readers know, we have released the first version of our Decision Management Systems Platform Technology report. This report is available free for download from http://www.decisionmanagementsolutions.com/decision-management-technology. This version of the report focuses on four key areas (outlined in the webinar we gave recently and available in our archive here). It also discusses some of [...]
Some time back I wrote Here’s how decisions and rules relate (and how to manage them) and it seemed to me that this could do with being repeated with small updates. One of the questions I get often is around how decisions and business rules relate. Business rules are, after all, one of the core technologies [...]
This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers. This webinar will focus on business rules and on Business Rules Management Systems as a platform for Decision Management Systems. You will learn how a Business Rules Management System makes the agility and transparency you need possible and what [...]
Jim Davis of SAS had an interesting post back in October – What do retail banking customers want?– in which he talked about the results of some consumer surveys and the banking industry’s response. The three results Jim discussed were clarity and fairness, easy access and quality customer experience. Interestingly I see all three of these [...]
I had no slides for my session but I thought I would post my notes or outline: I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for [...]
Gladys Lam kicked if off by introducing the three chairs of the conference – Kathleen Barret Chair of IIBA who heads up the business analysis tracks, Roger Burlton of BPTrends who heads up the business process tracks and Ron Ross of BRSolutions who heads up the business rules forum tracks. The three chairs then came [...]
I am participating in a Business Agility Radio event on Thursday October 27th at 11:30 am Pacific/2:30pm Eastern (NOTE CHANGED TIME). We’re going to talk for 25-30 minutes about my new book; about what we mean when we talk about decision management; where it is best used and where it’s best left alone; how DM [...]
My new book – Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics – is officially shipping – you can now order it (rather than pre-order it) at IBMPressbooks.com, at amazon.com or at InformIT. Build Systems That Work Actively to Help You Maximize Growth and Profits Most companies rely on operational systems [...]
My friends at Corticon had an interesting press release today about a survey they just conducted – More Than 40 Percent of CIOs and CTOs Surveyed Plan to Automate Decision Management Processes. There were some interesting results in this. First, as their headline notes, we are starting to get some serious consideration of automated decision-making, [...]
Have you looked at a packet of Epsom Salt recently? Here’s a product that describes itself as a soaking aid for minor sprains and bruises a saline laxative for the short term relief of constipation a plant nutrient for vigorous lawns, flowers, plants, vegetables and trees Three very different uses – after all, how many [...]
There are a number of great events related to Decision Management themes and technology platforms this October. Here’s my list so far for October 2011 Teradata Partners Conference and Expo 2-6 October, San Diego, CA This is a great conference for anyone using or considering Teradata. I assume that this year there will be a [...]
There’s a great article over on IBM’s Good Decisions blog called “What’s Decision Management got to do with Business Process Management?” The article lays out a nice scenario for Decision Management and differentiates between business event processing, business rules management, analytics and business process management. It is definitely worth a read. There are a couple [...]

