Here are 10 questions to ask about your business rules project that I developed some time ago but never ran on the blog – enjoy.
|What is the business decision at the heart of your project?
||How often is it made? What triggers it? Who makes it today? How repeatable is it?|
|Is this decision separate from your business process?
||Is the decision shared between processes? Does it remain stable even if the process changes?|
|What policies and regulations matter?||What are the sources of policies and regulations? How often they are updated? What kinds of changes are typically required?
|Who owns the business rules that drive the decision?
||Who determines if the rules are correct and complete? Where does the know-how live?|
|What other decisions use these rules?||What other places use these business rules? What follow-on projects could re-use them? How could you take build on the work you have done?
|What business rules are hidden in your data?||What insights are currently buried in your historical data? How have you made this decision in the past? Has it worked well?
|What additional insight would make a difference?||What information about the behavior of a customer or prospect in the future would be useful? What uncertainty is there in this decision?
|How do you measure the results of this decision?||What information do you collect? How long does it take to see the impact of this decision? What makes this a good decision or a bad one?
|How will you evaluate the decision making approach itself?||How will analyze the decision making process? How will you analyze the factors that contributed to a good decision or a bad decision?
|How will you do impact analysis?||Which customers will be impacted by a change in this decision and how? How will profit, risk and customer service change when a change is made?