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Business Rules

You may have noticed articles about a chatbot recently that got a little out of line – an airline’s chatbot misstated the rules for a fare class (see The Guardian‘s article or The Washington Post‘s). The airline has, of course, been held accountable for its chatbot – just as it would have been for an [...]

In March 2023, three U.S. banks failed. This triggered a sharp decline in global bank stock prices and swift response by regulators to prevent potential global contagion. Banks across the US scrambled to respond to the crisis. Join me on May 24th for a discussion on how you can protect your business and be prepared [...]

Our friends at IBM are running ran a webinar on May 9 that is a great opportunity to see decision automation in action: As expectation grows for faster and more personalized digital experiences, business decisions are increasingly important – and often more complex. Intelligent decisions that fuse predictions and policies can deliver more effective decisions [...]

Our CTO Ryan Trollip is presenting with Scott Horwitz from FICO in a great webinar coming up on April 20th: Insurance claims management is a complex business. Customers want their claims processed and approved quickly. Insurance providers need to manage risk, improve scalability, retain institutional knowledge when staff changes, reduce overhead costs of management, and [...]

We do a lot of work in insurance and we seem many companies spend heavily automating their claims process. Their intent is to improve their loss ratio – both by reducing losses due to fraud or bad claims and by reducing processing costs. But it often doesn’t make much difference because they are focused on [...]

An old friend, Guilhem Molines, has been working with some colleagues on a new book – Intelligent Automation with IBM Cloud Pak for Business Automation – and I got a chance to read it recently. The book covers all the components of IBM’s Cloud Pak for Business Automation. Decision Management Solutions is an IBM Business [...]

I recently bought a Specialized e-bike and it’s great. Every time I ride it I like it more. However, every time I get an email from Specialized, I get more irritated and less likely to recommend them to someone. Why? Well, let’s consider this week’s email newsletter. It’s clearly aimed only at e-bike riders and [...]

Over the years, Decision Management Solutions has helped many leading insurance businesses modernize. We’ve helped them radically improve their claims handling, driving high rates of straight through processing with less fraud and less waste. We’ve helped them improve their top line sales numbers with automated cross-sell/up-sell, Next Best Offer or Next Best Action systems. We’ve worked with [...]

First Look: Zoot 2021 Update

It’s been a while since I did a product review on the blog, but I recently caught up with the team at Zoot and thought a blog post was in order. Zoot, for those of you who don’t know them, deliver capabilities and services for automated decisioning across the customer credit lifecycle. They’ve been at [...]

Don’t jail your logic in code Our friends at Data Decisioning forwarded an article from The Register recently – Inflexible prison software says inmates due for release should be kept locked up behind bars. The basic building blocks of this story is that there is a module calculating release dates for prisoners that was clearly [...]

We help a lot of clients select, install and adopt a Business Rules Management Systems (BRMS). These clients are looking to get automate decision-making with transparency, deliver business control of their critical decision-making logic and establish an ability to drive continuous improvement through simulation and impact analysis. Adopted correctly, these benefits ensure that a BRMS [...]

POSITION FILLED Decision Management Solutions is growing and looking for a Delivery Manager for its projects. The Delivery Manager will be an experienced hybrid agile project manager and will be responsible for managing several concurrent, discipline based, high visibility projects using agile, and fixed milestone methods in a fast-paced environment that may cross multiple internal [...]

Gartner recently published a piece “Top 10 Trends in Data and Analytics, 2020” that you can currently get from our friends at ThoughtSpot (registration required). It’s an interesting report you should definitely check out. My favorite section was the one on Decision Intelligence, within which they include the kind of digital decisioning or decision management [...]

COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.

The new normal of COVID-19 requires systems that let you react quickly and accurately.

Some of our old friends at Gartner have just published some great research on Decision Management. Specifically they have extended their work on Decision Management Suites (blogged about here) and focused on How to Choose Your Best-Fit Decision Management Suite Vendor [Gartner subscription or modest fee]. As they say in the intro: Decision management suites [...]

New Digital Decisioning Videos

I recently got together with Irene Lyakovetsky of Saugatuck Worldwide and well known independent analyst Jim Sinur to talk Digital Decisioning. Irene released our talk on her Saugatalk channel as a great series of snippets: Introducing Digital Decisioning and focusing it on operational, transactional decisions Using decision modeling and empowering the business owner Using Low [...]

At Decision Management Solutions we do a lot of work with IBM and an old friend of ours – Harley Davis – just published a nice blog post “How do you best operationalize AI?” We’ve had many conversations on this topic with Harley and his team and it’s no surprise we’re completely aligned on this. [...]

I am speaking with Ryan Trollip, CTO of Decision Management Solutions, and Stephane Mery of IBM on Delivering Excellent Customer Experiences with Analytics and Automation at IBM THINK. Many customers are struggling to deliver consistent digital experiences across customer channels and touch points. Adopting a decision-first approach is a step in the right direction to [...]

We’ve blogged recently about some of the challenges in analytics and AI – How More Companies Can Maximize the Potential of Analytics and 80% of insurance carriers aren’t delivering high impact analytics – building on some great McKinsey research. They recently published another article, this time targeted at Chief Analytics Officers – Rebooting analytics leadership: Time to move beyond the [...]