Business Rules

Wrapping up my series on decision agents, here’s the third post. How AI Agents and Decision Agents Combine Rules & ML in Automation Building Decision Agents with LLMs & Machine Learning Models Designing AI Decision Agents with DMN, Machine Learning & Analytics [this post] The most effective way to define decision agents is using decision [...]

Continuing my series on decision agents, here’s the second post. How AI Agents and Decision Agents Combine Rules & ML in Automation. Building Decision Agents with LLMs & Machine Learning Models [this post] Designing AI Decision Agents with DMN, Machine Learning & Analytics If you are building a sophisticated agentic AI system that is intended [...]

Business automation is being transformed by Agentic AI. Generative AI (Large Language Models – LLMs) and the Agentic AI pattern together create new ways to solve business problems. As you would expect, I am particularly interested in what you might call “decision agents” – agents in an agentic framework specifically focused on automating business decisions. [...]

Business automation is being transformed by AI, specifically Generative AI or Large Language Models (LLMs). More recently, the Agentic AI pattern has gained real traction among those trying to apply LLMs in an enterprise context. Like any new pattern, there’s a ton of hype about Agentic AI but it’s clearly here to stay. I have [...]

As 2024 wraps up, I thought I would share a few thoughts on Artificial Intelligence (AI) in the context of automating your business. It’s been a really interesting year for AI and I suspect 2025 will be more interesting yet. It’s important to remember that AI > Generative AI. Focus on applying the right mix [...]

As regular contacts of mine will have noticed, we have a new company name and a new brand Artificial Intelligence (AI) is changing the way companies approach technology, and we are broadening our palette of technologies and services to match. A new name, and a new focus, are required. Blue Polaris will still be helping [...]

You may have noticed articles about a chatbot recently that got a little out of line – an airline’s chatbot misstated the rules for a fare class (see The Guardian‘s article or The Washington Post‘s). The airline has, of course, been held accountable for its chatbot – just as it would have been for an [...]

In March 2023, three U.S. banks failed. This triggered a sharp decline in global bank stock prices and swift response by regulators to prevent potential global contagion. Banks across the US scrambled to respond to the crisis. Join me on May 24th for a discussion on how you can protect your business and be prepared [...]

Our friends at IBM are running ran a webinar on May 9 that is a great opportunity to see decision automation in action: As expectation grows for faster and more personalized digital experiences, business decisions are increasingly important – and often more complex. Intelligent decisions that fuse predictions and policies can deliver more effective decisions [...]

Our CTO Ryan Trollip is presenting with Scott Horwitz from FICO in a great webinar coming up on April 20th: Insurance claims management is a complex business. Customers want their claims processed and approved quickly. Insurance providers need to manage risk, improve scalability, retain institutional knowledge when staff changes, reduce overhead costs of management, and [...]

We do a lot of work in insurance and we seem many companies spend heavily automating their claims process. Their intent is to improve their loss ratio – both by reducing losses due to fraud or bad claims and by reducing processing costs. But it often doesn’t make much difference because they are focused on [...]

An old friend, Guilhem Molines, has been working with some colleagues on a new book – Intelligent Automation with IBM Cloud Pak for Business Automation – and I got a chance to read it recently. The book covers all the components of IBM’s Cloud Pak for Business Automation. Decision Management Solutions is an IBM Business [...]

I recently bought a Specialized e-bike and it’s great. Every time I ride it I like it more. However, every time I get an email from Specialized, I get more irritated and less likely to recommend them to someone. Why? Well, let’s consider this week’s email newsletter. It’s clearly aimed only at e-bike riders and [...]

Over the years, Decision Management Solutions has helped many leading insurance businesses modernize. We’ve helped them radically improve their claims handling, driving high rates of straight through processing with less fraud and less waste. We’ve helped them improve their top line sales numbers with automated cross-sell/up-sell, Next Best Offer or Next Best Action systems. We’ve worked with [...]

It’s been a while since I did a product review on the blog, but I recently caught up with the team at Zoot and thought a blog post was in order. Zoot, for those of you who don’t know them, deliver capabilities and services for automated decisioning across the customer credit lifecycle. They’ve been at [...]

Don’t jail your logic in code Our friends at Data Decisioning forwarded an article from The Register recently – Inflexible prison software says inmates due for release should be kept locked up behind bars. The basic building blocks of this story is that there is a module calculating release dates for prisoners that was clearly [...]

We help a lot of clients select, install and adopt a Business Rules Management Systems (BRMS). These clients are looking to get automate decision-making with transparency, deliver business control of their critical decision-making logic and establish an ability to drive continuous improvement through simulation and impact analysis. Adopted correctly, these benefits ensure that a BRMS [...]

POSITION FILLED Decision Management Solutions is growing and looking for a Delivery Manager for its projects. The Delivery Manager will be an experienced hybrid agile project manager and will be responsible for managing several concurrent, discipline based, high visibility projects using agile, and fixed milestone methods in a fast-paced environment that may cross multiple internal [...]

Gartner recently published a piece “Top 10 Trends in Data and Analytics, 2020” that you can currently get from our friends at ThoughtSpot (registration required). It’s an interesting report you should definitely check out. My favorite section was the one on Decision Intelligence, within which they include the kind of digital decisioning or decision management [...]