kpi

The fourth webinar in the series. In order to implement Decision Management effectively, we need to be able to identify and manage the business logic (i.e. the business rules) underlying business decisions. It soon becomes apparent that classical methods of gathering and managing business rules (i.e. by natural language) do not scale to support Decision [...]

It’s been a while since I have used Lands End but just recently I needed to order some logo wear for my son’s school and they used Lands End as the supplier for this. I logged on, used the “find your school” option and found the code for my son’s school. The website then remembered [...]

[amazonify]1600050131:right[/amazonify][amazonify]1600050131::text::::Business Rule Revolution: Running Business the Right Way by Barbara Von Halle, Larry Goldberg[/amazonify] The book is a collection of chapters, not necessarily designed to be read in sequence. The chapters include: A great summary of various rules projects surveyed by KPI showing the focus on agility, consistency, knowledge management, legacy modernization, business control (though [...]

I got an update on Vitria for the first time in a few years a little while back. Vitria started back in 1994 with Enterprise Application Integration capabilities and has added Business Process Management, Business Activity Monitoring and ultimately Business Event Management/Complex Event Processing functionality over the last few years. They are using “Operational Intelligence” [...]

myDials is a company focused on optimizing operational performance by delivering timely, relevant, actionable performance metrics, contextual information, guidance and “every person” analytics. On June 8th they announced myDials 3.0. myDials is focused on helping all employees focus on the monitor/analyze/adjust cycle that helps ensure that operations remain in synch with company strategies and plans. [...]

New Wisdom was founded in 2006 (as a spinoff of Lambert Consultants) to develop software for managing business source rules. The product, RuleGuideTM, is designed to capture metadata about the rules and to support discovery and analysis of rules in projects adopting a business rules management system (BRMS). They see this as about 65% of [...]

Some weeks ago I got a chance to review the SAS Warranty Analysis product. I was doing some due-diligence before my speech on “Next Generation Warranty Systems” to the Warranty Chain Management Conference in April.  The folks from SAS began with an Aberdeen quote from 2006: Warranty analytics is the number one differentiator between Best [...]

Two articles from me that you might like to check out. First in Oracle’s Journal of Management Excellence 2009 February I have a Guest Commentary on The Overinstrumented Enterprise arguing that companies are investing too heavily in monitoring systems while under-investing in making those same systems manageable. This is similar to the argument I made [...]

Getting started at DIALOG I got to spend some time with Tom Rosamilia GM of WebSphere, Sandy Carter and Pierre Haren, CEO of ILOG discussing the ILOG acquisition by IBM. Tom went first by pointing out that the acquisition seemed like a good idea when it was announced and since then the Smarter Planet initiatives [...]

Tom Davenport had an interesting post for 2009 – The Year Ahead: Make Better Decisions – and it prompted me to highlight a couple of things you should definitely be planning to do in 2009. Make a list of the key decisions that drive your business Conduct a decision audit, or hire me to, so [...]

Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]

Rachel Scales presented on Getting to the Right Price: Using BI Apps with Oracle Data Mining to Improve You Company’s Margins. Pricing is increasingly complex as the world is changing and becoming more competitive. Customer loyalties are changing, resources are constrained and competition is more global. Price management is necessary to ensure your share of [...]

Today Chordiant announced their new Visual Business Director (CxVBD). I saw an early prototype of this some months back and got a more detailed look at the finished product at their recent Customer Advisory Board. I really like CxVBD as I think it shows the critical business value of externalizing decisions. I have yet to [...]

The folks from Cordys presented their view of the new business operations platform. Current systems development is in the context of four key game-changing trends: Consumerization Not just technology but can deliver business processes as services using the Internet Commoditization Virtualization Not just of hardware but of processes and teams Globalization In this environment, processes [...]

A reader had an interesting question this week. As a comment to Using decision management to deliver intelligent business performance he asked “What makes a company ready?”. I suspect my closing line “The products are, mostly, ready. Whether companies are is another question…” prompted this. So, what makes a company ready for enterprise decision management [...]

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

Janelle Hill of Gartner kicked off day 2. Business Process Management is the current approach to being process-centric and part of a long history stretching back to Taylor/Deming, Business Process Reengineering and more. In particular it is an evolution from computerized process flow, to packaged applications as best practices and now flexible and adaptive processes. [...]

When I talk to folks about decision management they sometimes seem intimidated by the complexity of the problem and the sophistication of organizations that have invested heavily in the approach. Here, then, are some thoughts to help you get started. Begin – even if the first version is not perfect or even close. Automate the [...]

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes – for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]