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A new week and a new white paper. This week’s it’s all about Next Generation Claims Systems with Decision Management: Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new [...]

Just a quick note today on the power of Decision Management in customer service. I am on my health plan’s site, logged in and authenticated. I’m looking for some forms (because I have to fax a change in to them) but the site simply lists ALL the forms available. Why didn’t it DECIDE which forms [...]

I am speaking at the Insurance Analytics Symposium (October 17-18) on Overcoming Barriers to Predictive Analytic Success – Before You Hit Them at 11:30am ET on Friday October 18. Maximizing the value of predictive analytics is a clear driver of future success in the insurance business. Yet many predictive analytic efforts fail to deliver hoped for business [...]

I am presenting at Building Business Capability 2013 on Lessons Learned Modeling Decisions in Aerospace, Banking, Insurance and Healthcare on Thursday November 14 at 2:10pm Pacific Companies across a broad range of industries are applying business rule and analytic technology to improve the way their systems make day to day decisions. Knowing where to start, how to [...]

Another solution session, this time Bob and Rick from IBM focused on IBM’s Signature Solution for Counter-Fraud, Waste and Abuse.  This is a classic Decision Management use case so I am looking forward to this one. Most fraud, they point out, is committed by insiders and goes undetected for 18 months. Frauds are also becoming a [...]

First Look: OpenL Tablets

I got an update from Exigen Services recently on their OpenL Tablets business rules product. Exigen Services is a global IT company focused on core systems transformations and management consulting. They have 10 delivery centers around the world and about 1,500 professionals.  They work in most industries with a focus on insurance, financial services, pharma, [...]

A new week and another new white paper. This week it is Next Generation Claims Systems with Decision Management Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new claims [...]

I was struck over the weekend by this article on the BBC website – Call centre menu options catalogued by frustrated man. Essentially this guy has been documenting call center menus. As the article says “He started the project after growing frustrated about the number of options and amount of recorded information on call centre menus.” [...]

Last session for me at FICO World is SulAmerica (part of ING) talking about their work with FICO moving decision management applications to the cloud. Cloud is clearly a growth area for businesses, with much of companies’ IT  investment being pushed to the cloud. This move to the cloud turns applications to SaaS, middleware into [...]

Here are the slides for my session at IBM IMPACT today Decision Management Cases: Agility and Adaptability from James Taylor Hope you enjoyed the posts from IMPACT. Don’t forget to sign up for the newsletter if you aren’t already and contact us if you need any help with Decision Management.

Day 2 at IBM IMPACT kicked off with another IBM keynote. Dave Farrell got it started telling us that IBM got record attendance this year and that customers will be talking about how “business in motion” has helped them. First up is Jim King of BMI – a licensing and rights management company in the [...]

First Look – Scorto Update

I last looked at Scorto back in 2010 (see this First Look). The firm continues to be focused on Decision Management and risk management solutions and now has 7 offices around the world focused on insurance and banking customers. In particular Scorto focuses on debt collection, customer acquisition, loan origination and risk management. The products [...]

IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]

This session is focusing on three specific functional areas – customer intelligence, financial crimes/fraud and risk management. Customer Intelligence The landscape of Customer Intelligence involves the growth of empowered consumers thanks to the proliferation of channels, the explosion of data and the evolving CMO role as they have to balance analytical and creative. SAS’s vision [...]

Patrick Sugent wrote a nice article on A Predictive Analytics Arsenal in claims magazine recently. The article is worth a read and, if this is a topic that interests you check out our white paper on next generation claims systems or the series of blog posts on decision management in insurance that I wrote after I did a [...]

I got an update on Enterprise Miner™ from the folks at SAS recently. Enterprise Miner is their development tool for data miners and predictive analytic specialists and is a graphical environment for designing and executing the steps in the creation of a predictive analytic model. Enterprise Miner 7.1 was part of the SAS 9.3 release [...]

We got a quick overview of SPSS Decision Management (see my post on SPSS DM 6 or indeed the whole blog for my view of this). SPSS Decision Management combines predictive analytics, business rules and optimization/simulation to optimize high volume decisions like “should I search this car at the border” or “should I investigate this [...]

I am giving a presentation on “Next Generation Claims Systems” at Predictive Analytics World in New York on Wednesday October 19 at 10:45am Eastern. Today’s insurance claims systems deliver value by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company [...]

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency. The diagram at left shows how [...]

Final IBM IMPACT session for me this year is If P&C Insurance talking about the role of process and rules in claims processing. If is the largest property and casualty insurer in the Nordic region and covers all sorts of risks across personal and commercial lines of business. Insurance Customer Satisfaction can seem like an [...]