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As you may know, May 6 is election day in the UK. As I grew up there I have been taking an informed foreigner’s interest in it, mostly through my favorite online newspaper The Guardian. Browsing around the election coverage I came across a page that reminded me why I hate all the map-based interface [...]

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

Syndicated from BeyeNetwork CNet had a nice story about UPS that caught my eye – UPS turns data analysis into big savings. What was interesting about this to me was not just the use of telemetry (which is interesting enough), but the way analytics acts as a massive value multiplier for this kind of data. [...]

IBM announced an interesting new analytic product today – RAMP or Real-time Analytic Matching Platform. The idea behind this is to improve on the approaches currently used to route calls which typically rely on an availability-based approach to connect customers to agents. This doesn’t take an agent’s focus or availability nor what a customer is [...]

Syndicated from BeyeNetwork Jeff Jonas had a great post on his blog recently, Your movements speak for themselves: Space-Time Travel Data is Analytic Super-Food! in which he made the point that: Mobile devices in America are generating something like 600 billion geo-spatially tagged transactions per day. With such huge volumes involved, this information is only [...]

Syndicated from ebizQ So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning? Is it that decisioning can change the basic assumptions of your business – decoupling [...]

Syndicated from ebizQ As the summer doldrums roll on I thought I would try and stir things up a little with a “2.0” post – specifically some thoughts on a software stack for “Application Development 2.0”. Such a stack would: Model processes, events and decisions as first class objects Support declarative (rules-based) approaches to developing [...]

I got a chance to catch up with the folks from IBM/Cognos to discuss their (fairly) recent announcement of a formal OEM relationship with SPSS for PASW Statistics (briefly reviewed here). I discussed their original, less formal, partnership previously. IBM Cognos has a long alliance history with SPSS, often working with them to co-sell into [...]

I got an update on Vitria for the first time in a few years a little while back. Vitria started back in 1994 with Enterprise Application Integration capabilities and has added Business Process Management, Business Activity Monitoring and ultimately Business Event Management/Complex Event Processing functionality over the last few years. They are using “Operational Intelligence” [...]

myDials is a company focused on optimizing operational performance by delivering timely, relevant, actionable performance metrics, contextual information, guidance and “every person” analytics. On June 8th they announced myDials 3.0. myDials is focused on helping all employees focus on the monitor/analyze/adjust cycle that helps ensure that operations remain in synch with company strategies and plans. [...]

Syndicated from ebizQ David Linthicum‘s recent blog post Approaching Predictive BI made me want to reiterate some of my thinking around BI (on which I have a whole category) on my blog. I often talk about going “beyond BI” with decision management. I distinguish between BI and Decision Management because BI helps you understand your [...]

A crossover session combining WebSphere BPM and Cognos BI.  Linking BI and BPM allows you to leverage insight from your information across multiple applications and processes. You can extend process execution data to BI users, you can improve decision points within your process using BI and you can enhance business activity monitoring with BI. The [...]

Syndicated from BeyeNetwork This headline came from a briefing I got from LucidEra about their spring release and was so good I just had to use it. Think about it – if all a dashboard does is stress you out and raise your blood pressure by telling you what’s wrong without giving you any help [...]

Tom Davenport wrote a nice piece last year that recently showed up on my radar – 10 Principles of the New Business Intelligence – on HarvardBusiness.org. His first principle was particularly good: Decisions are the unit of work to which BI initiatives should be applied. Whether you are just looking to make your reporting and [...]

As I blogged earlier, at the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. I worry that this is a distinction without a difference and that it fell short of what SAS can offer its customers. Neil Raden, on his blog, dismissed the [...]

Syndicated from ebizQ At the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. This distinction between Business Intelligence (what everyone else does) and Business Analytics (what SAS does) struck me as a distinction without a difference, as a friend of mine used to [...]

Some weeks back I got a review on Tavant, a 700 person IT services and solutions company with a focus in financial services (mortgage, trading and security), ebusiness and Service Operations such as warranty management. I was interested in their warranty product as part of my research into the warranty claims space. The product – [...]

I got a second chance to chat with the folks at Truviso recently. Truviso was founded after a Professor and his PhD student, at Berkeley went back to the fundamentals of data management and predicated that in a world of highly interconnected objects it would be necessary to eliminate the batch-centric database process of “store [...]

Some weeks ago I got a chance to review the SAS Warranty Analysis product. I was doing some due-diligence before my speech on “Next Generation Warranty Systems” to the Warranty Chain Management Conference in April.  The folks from SAS began with an Aberdeen quote from 2006: Warranty analytics is the number one differentiator between Best [...]