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The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.

Cassie Kozyrkov, the Chief Decision Intelligence Engineer at Google wrote an article recently titled  Is your AI project a nonstarter in which she identified 22 check list items for a candidate AI project. It’s a great article and you should definitely read it. In particular you should note the quote at the top: Don’t waste [...]

I have been working on Decision Management since we first started using the phrase back in 2002 – I’m probably the guilty party behind the phrase – and Decision Management Solutions (the company I run) does nothing but Decision Management. This gives us a unique perspective on new technologies and approaches that show up. One [...]

Final session for me at Building Business Capability is Denis Gagne of Trisotech talking about the intersection of process, case and decision modeling – BPMN, CMMN and DMN – and the importance of these standards to business analysts. Denis reminds us that all organizations are facing a new digital future with rapid technology change, changing customer [...]

We work with a lot of business rules architects and we see that more and more of them are using decision modeling as part of their business rules management system (BRMS) implementations. I recently wrote a series of blog posts – 3 Reasons Rules Architects Are Adopting Decision Modeling – over on our company blog. You can [...]

Continuing with product announcements at FICO World, next up is the new products for fraud prevention and compliance. Financial crime is on the minds of consumers right now with 2/3 worrying about having their credit card data compromised or having their accounts used fraudulently. FICO has launched a new FICO Consumer Fraud Control product. This [...]

Another product/solution focused session, this time on Cybersecurity. This is a relatively new product for SAS but they have production customers and an aggressive development plan. The core focus for this detecting attackers who are on a network before they execute their attacks. For instance in the Sony hack the attackers were probably on the network for [...]

I am pleased to announce a new Decision Table Modeling online training offering taught by Professor Jan Vanthienen, a leading decision table expert. We are running a pilot of this class February 2-4 an you can get details, and a great price, here. To give you a taste of Jan’s approach, here’s a guest article by him. [...]

I presented on the lessons we have learned deploying decision management and decision modeling at scale at various clients, specifically some large financial institutions. We have some case study like papers available (contact us for a copy) and here are the key takeaways: Decision Modeling Widely Accessible, Collaborative Lots of people can build and use [...]

#IBMInsight 2015 Opening Keynotes

I am attending IBM Insight 2015 and will blog about a few of the sessions. First up, the opening keynote on the insight economy. IBM is focusing on the disruption caused by analytics and insight across all industries. Internal and external data and increasingly sophisticated analytics are changing how companies interact with customers, manage risk [...]

Real Time Big Data #TD3PI

Another Think Big employee came up to talk about real-time big data especially around event analytics. Real-time, he says, is generally something happening in a second or so not minutes or hours. Might be push or pull but what matters is the time from data in to data out. Real-time responses, he pointed out,  need [...]

Second day at Insight 2014 and the opening keynote is about transforming your industry. Mike Rhodin kicked things off by discussing how people think – by observing, interpreting what we see based on our experience and biases, and then we decide what we are going to do.  But there is a limit to how well we can do [...]

I blogged a little about the tech preview of IBM’s Operational Decision Manager – Advanced product when I was at IMPACT and I recently got a full briefing on the new ODM Advanced release. ODM Advanced has been under development for about 2 years with early access for customers back in late 2013 and technology [...]

Steve Gold came up to talk about how IBM Watson. Watson, of course, started with the focus on analyzing unstructured data to present hypotheses and learn from the results. Watson brought together lots of IBM projects and technology and Watson Analytics is similar – a combination of various technologies and projects to solve a new problem. [...]

Next up a customer panel with cspire, xo communications and Purdue University. First question was what new things can you do with Watson Analytics? Easily convert data into a story in the context of a business The cloud supports a very distributed workforce allowing  more people to access more advanced analytics Empowering people who would [...]

Beth Smith and Fred Balboni kicked things off at the IBM Big Data & Analytics Summit. IBM has been making big investments in data, Big Data and analytics. Increasingly they see customers using data for competitive advantage in new ways, taking advantage of the cloud for development and deployment. In particular they see their customers using [...]

Rob Walker kicked off day 2 of PegaWorld talking about Decision Management and the role of analytics in customer engagement. He began by talking about John Boyd and his theory of engagement – the OODA loop – Observe, Orient, Decide and Act (something I referenced in Decision Management Systems: A Practical Guide to Using Business Rules and [...]

Please describe your current role and title DecisionViz is a management consultant that helps companies build leadership in the processes, people, and culture around data visualization. We work with senior management to elevate visualization from the activity of reporting and making charts to being integrated with their daily decision-making. I founded the company in 2012. [...]

IBM has made significant investments in the mobile market in recent years. Various acquisitions and internal development efforts have resulted in a portfolio of product and service offerings under the banner of IBM MobileFirst. IBM recently summarized the state of the mobile market and its MobileFirst portfolio for analysts. It’s worth noting up front that [...]

There was a great article in Predictive Analytics Times recently by my friend Dean Abbott – A Good Business Objective Beats a Good Algorithm. Dean, like me, talks about the importance of the “three legged stool” of business, analytics and IT. But it was the title that particularly struck me. As Dean says, it’s easy to [...]