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It’s been a while since I last got an update from IDIOM – several years since this update on IDIOM charging by the rule. To recap, IDIOM was founded back in 2001, has 12-15 FTE staff and is solidly based in New Zealand with largely NZ investors and about 80% of their revenue from Australia [...]

Blueriq (previously Aquima) started as a business unit about 15 years ago by Everest (a consulting firm) and began developing a software solution. It now provides a complete business process management software solution with support for processes, intelligent forms, case management etc built around a powerful business rules engine. They have a strong presence in [...]

SAP NetWeaver Decision Service Management is designed to externalize decision-making logic from application code while still supporting deployment to an ABAP environment. Decision Service Management is installed on a central design system. This single system can support multiple deployment/integration systems – as long as they are connected to the central design system the data in [...]

Getting started at the IBM analyst summit for business process management and decision management. David Millen kicked off with a somewhat rambling introduction to the current state of process and decision management in the market and at IBM. Some key points: Managing business processes, making them more efficient, remains the top priority for companies when [...]

I am giving a webinar on the 5 Benefits of Customer Decision Management at 10am Pacific/1pm Eastern on October 11 (changed date and time). Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you [...]

As many of you know, Decision Management Solutions publishes a report on Decision Management Systems platform technologies. We have just released a new version with more vendor information, links to product reviews and great new content on best practices and key product characteristics. To recap: Decision Management Systems are agile, analytic and adaptive. They are [...]

I recently got an update from the team at Sparkling Logic. I first blogged about them back in 2011. As noted previously, the product is built on a collaborative, social platform in which people work on multiple projects. Different roles are supported, allowing everyone to have their own todos and for teams to share these [...]

I recently got an update on release 8 of IBM’s Operational Decision Management product (last reviewed here).With this release, the user experience and the user interface have been completely overhauled and the integration between rules and events has been improved. The look and feel is also increasingly shared with the BPM product and, to be [...]

Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, you can apply them in smarter, more purposeful ways sure to boost the value you reap from each customer. [...]

I recently spent some time with the Bosch Software Innovations team (makers of Visual Rules, recently reviewed on the blog) and one of the topics of discussion was the Internet of Things – an area of research of great interest to Bosch as a whole. As Wikipedia puts it this refers to “uniquely identifiable objects (things) [...]

1. You want my business users to do WHAT? Yes, pure fear is the number one reason. There are still a lot of IT departments who cannot accept the idea of the business community maintaining business rules. Mostly this is aversion to the perceived risk but sometimes it is simple fear that they personally will [...]

3. It will take too long to get results This excuse gets trotted out for one of two reasons – either the organization feels it is just too busy to take on something new or someone has heard that the technology requires a large up-front investment in time. Let’s take these one at a time. [...]

5. I can’t afford it Just like any new approach, decision automation software costs money, so does the training, so does the initial help you need. A sense that it cannot be afforded comes from either the team with the initial problem or from the IT department as a whole. When the problem comes from [...]

6. My new operational system will do that One of the “hardy perennials” when it comes to technology is that some new system already in the works will address the problem. In the case of decision automation this can take the form of “my new package includes that process/decision” or “my new package already has [...]

7. Why do I need more technology to handle business logic? This excuse comes up both in forward-looking companies that have made an effort to standardize on a set of technology and on technology-resistors who like to stick only with technology they have been using for years. Let’s drill into some of the specific excuses [...]

#8. We’re doing fine as we are; why fix what isn’t broken? What this normally means is that there are no obvious decision-centric problems in the current IT portfolio. I am reminded of a story I heard a long time ago. An IT leader was called in and asked to give a report on the [...]

IBM made a big announcement about Decision Management today. They are marking what they see as a new era of computing, cognitive computing that allows us to build systems that learn and, in my words, make decisions. All these new technologies, analytics and more, are about making better decisions. As Mike Rodin put it, the [...]

#9: I would like to invest in business rules and decision management but my manager just doesn’t get it This excuse typically arises because “decisions” are too generic to get management attention. Instead, focus on how automating decisions can help with more precise pricing, customer retention or cross-sell offers, better consistency when coping with staff [...]

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG). First, I often find that when organizations start with business rules they begin by just trying to capture [...]