agile

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG). First, I often find that when organizations start with business rules they begin by just trying to capture [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.”  This time it is in Toronto on May 15 and the main session starts at 8:30am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile [...]

After a great introductory session from Walter Isaacson (biographer of Einstein, Franklin and Jobs), we kicked off the main session at IBM’s largest IMPACT conference with over 8,500 attendees with a focus on re-thinking IT. Marie Wieck started by discussing how core applications are changing. IBM claims that $5Trillion run on IBM hardware. These systems [...]

I am hosting a micro-forum at SAP’s Sapphire/ASUG event this year on “Smarter, Simpler Applications with Decision Service Management” with Carsten Ziegler, author of a great book on SAP’s rule engine BRFplus. This discussion focuses on decision service management (DSM) – a strategy that helps make business processes and systems more efficient and more agile. Learn how [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.”  The seventh is in Baltimore, MD on April 18 and the main session starts at 8:30am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.”  The sixth is in Orlando, FL on April 17 and the main session starts at 8:30am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.”  The fifth is in Long Beach, CA on April 12 and the main session starts at 8:30am PT. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.”  The fourth is in St Louis, MO on April 10 and the main session starts at 8:30am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More [...]

A few weeks ago Rob Brosnan wrote a nice piece on the Forrester blog – Is it time for Customer Decision Management? It’s a great piece and he described Customer Decision Management applications thus: Customer decision management applications are tools that tailor the content, products, offers, and next actions presented to individual customers based on [...]

Some time back I wrote Here’s how decisions and rules relate (and how to manage them) and it seemed to me that this could do with being repeated with small updates. One of the questions I get often is around how decisions and business rules relate. Business rules are, after all, one of the core technologies [...]

Organizations are adopting a new class of operational systems called Decision Management Systems to meet the demands of consumers, regulators and markets because traditional systems are too inflexible, fail to learn and adapt and crucially cannot apply analytics to take advantage of “Big Data.” Decision Management Systems, as I described in my book, are agile, [...]

I have been speaking at a series of IBM events last fall and this spring focused on “Improving customer service with BPM and decision management“. The third is in New York, NY on March 21st and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management [...]

Working with our European partners (BCS), Decision Management Solutions has scheduled a series of three webinars at 7am Pacific/10am Eastern/16:00CET. Designed to be  live events that work for those in Europe, this is a foundation series on three core topics – Decision Management, Business Rules and Predictive Analytics. There is no restriction on attendance – [...]

This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers. This webinar will introduce the key principles of Decision Management Systems and explain their role in a modern information systems architecture. You will learn what it means for Decision Management Systems to be agile, analytic and adaptive. The four [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The third  is in Denver, CO on March 22nd and the main session starts at 8:30am MT. I will be [...]

I will be giving a webinar on Four platform capabilities for Decision Management Systems on February 16th at 10am Pacific. This webinar kicks off the first installment of our definitive report on Decision Management Systems Technology Platforms. This report describes the wide range of technology available for building this exciting class of systems – Business Rules [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The second is in Columbus, OH on March 7th and the main session starts at 8:30am ET. I will be [...]

I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The first  is in Dallas TX on February 15th and the main session starts at 8:30am CT. I will be [...]

Jim Davis of SAS had an interesting post back in October – What do retail banking customers want?– in which he talked about the results of some consumer surveys and the banking industry’s response. The three results Jim discussed were clarity and fairness, easy access and quality customer experience. Interestingly I see all three of these [...]