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I recently got an introduction to the Provenir Big Data Listening and Engagement platform. Provenir is a cloud-based platform that serves as an omni-channel engagement hub, allowing brands to proactively listen for real-time events and comments across Big Data and leverage these moments to orchestrate real-time customer journeys for individual customers. It accomplishes this by [...]

I am at Decision Camp today and Carole-Ann Matignon of Sparkling Logic kicked off the event talking about Decision Management. Carole-Ann and I have a lot of shared background in Decision Management so don’t expect any major disagreements… As readers of this blog know, Decision Management is an approach to automating and managing operational decisions. [...]

First Look: NICE

As part of my ongoing series on Marketing Decision Management products I got an update from NICE about their real-time solutions. NICE was founded in 1986 and has 25,000 customers across 150 countries with nearly $1B in revenue. NICE’s focus is on helping their clients get closer to their customers. This involves knowing the customer [...]

A couple of weeks ago I posted a sneak peek of some of the results from our survey on Predictive Analytics in the Cloud. With a week to go until the results webinar over on Information Management I thought I would post a few more. If you want to see the webinar or a recording of it, [...]

First Look: Tibco Spotfire 6

I got an update from Tibco recently having last heard from them when I got an update on Spotfire 4. Since then they have partnered with Attivio for supporting unstructured data (4.5), added a new in-memory engine and support for in-database analytics as well as native support for R – the Tibco Enterprise Runtime for [...]

I am giving a webinar with Teradata Aprimo on “Ignite your ROI with real-time customer engagement,” October 15 at 11:30am Eastern An interactive discussion about cutting-edge digital messaging and real-time offer decisioning using a data-driven marketing approach. We’ll demonstrate how using data from your existing customer interactions can improve response in real-time, with multi-channel synchronization. [...]

First Look: Cloudera Update

It’s been a while since I got an update from Cloudera (last time was in 2010, here). Since then, obviously, much has changed. Back in 2010 Cloudera was focused on storage and batch processing against this data with little focus on advanced analytics. Today, Cloudera has added support for real-time SQL queries through improvements in [...]

For a software company it is also important that this automation scales appropriately. In particular any automated analytic model development tool you use should provide flexibility in deployment to match your own, manage any variability between your customers’ data models and be easy to deploy, focused on the “last mile” of analytic model development. For most [...]

I am giving an All Analytics Academy session on “Advancing the Art of Business Decision Making” as part of the Big Data Analytics series on October 30 at 2pm ET. The abundance of data and the demand for real-time insights is placing enormous pressure on traditional information management systems. Enterprises need decision management systems that [...]

Everyone knows that enterprise software is an intensely competitive business. Today “Big Data” and “Analytics” are two of the hottest topics in organizations of any size and  as companies race to invest in this new space, product managers must find ways to respond. The functionality of enterprise software products must be extended to include new analytic [...]

I presented today at the TDWI Executive Summit in San Diego on Moving to Real-Time Analytic Decision Making with Decision Management and I thought I would post a few thoughts. The right time to make a decision is increasingly in real time – customers want responses in real time, supply chains must adapt to disruption [...]

Last week we sent out a newsletter with a whole set of upcoming Decision Management events – chances to hear me speak in person, webinars we are participating in and even some live training events. For example: Come to a webinar with the International Institute for Analytics on how to Improve Analytic Results with Decision [...]

I recently caught up with Andrea Scarso, co-founder and COO of MoneyFarm. MoneyFarm is a startup whose target is to modernize and democratize the European panorama of retail investment services, leveraging the opportunities offered by the web and by process automation. Andrea designed the main decisioning processes. What’s your background, how did you come to be working in analytics? [...]

The white paper of the week this week is Responsive Customer Engagement in Banking Relevance, real-time and recency drive improved customer engagement. Banks are facing new competitive dynamics, increasing regulatory requirements, and more demanding customers. Building share of wallet with existing customers is critical to future growth. Banks must create responsive customer engagement by delivering [...]

I am speaking at Teradata Partners 2013 on October 21 at 1:30pm – “5 Benefits of Customer Decision Management” Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, [...]

I got an update on Teradata’s Integrated Marketing Management (IMM) solutions recently as part of my ongoing series on Marketing Decision Management. These solutions have evolved from internally developed Teradata solutions as well as their acquisitions of Aprimo, eCircle and Market Helm Interactive (reviewed by me here). Several things are driving Teradata’s approach to integrated [...]

I was recently interviewed by Oracle about Decision Management and about my review of Oracle Real-Time Decisions. The first four minutes of the video are on Decision Management more generally and then I get into what I like about Oracle RTD. Check out the video on Oracle’s site here.

I recently checked out The Evolution of Decision Making – How leading organizations are adopting a data-driven culture, a new white paper from the Harvard Business Review sponsored by SAS: People have long preached the benefits of relying on data and insights from business intelligence (BI) and analytics to help make better and timelier decisions. A reliance [...]

First Look: [24]7

As part of our ongoing series on Marketing Decision Management solutions, I got an update from [24]7 recently. Based in Campbell, [24]7 was founded back in 2001 and is focused on helping companies deliver an intuitive customer experience. Still privately held, they were originally focused on managing contact centers, but for several years their primary [...]

The third and final post in my series on the impact of Big Data on Decision Management Systems: The impact of Velocity. As more data arrives more quickly we have to deal with velocity in two ways – we have to decide more quickly and we have to deal with data “in motion” – streaming [...]