Last quarter Mark Breading of Strategy Meets Action wrote a couple of interesting pieces – COVID-19: A tipping point for insurance digital transformation? and Will COVID-19 Be The Tipping Point for Digital Transformation? I blogged about the general sense that digital transformation is being pushed by COVID-19 last week. But Mark makes a compelling case [...]
portal
Just a quick note today on the power of Decision Management in customer service. I am on my health plan’s site, logged in and authenticated. I’m looking for some forms (because I have to fax a change in to them) but the site simply lists ALL the forms available. Why didn’t it DECIDE which forms [...]
My colleague Gagan Saxena is giving the first of our new 30 minute webinars on Designing Smart Portals with Decision Management, July 11th 9am Pacific. How to design intuitive, relevant and personalized Portals using the power of Big Data, Analytics and Business Rules. Traditional Portals are geared towards presenting the best Information for users to make [...]
