Syndicated from BeyeNetwork I participated in a panel at IBM’s launch of its new Business Analytics and Optimization service line this week. I wrote a quick post to go with the launch and having attended and heard the IBM folks talk about it and had a chance to talk with some of them I thought [...]
performance management
Syndicated from BeyeNetwork Madeline Albright gave a great presentation at the SAS Global Forum in Washington DC this week. Several of her bon-mots are in the title but there were many others, some of which are below. Each of them struck me as relevant to readers of this blog: Facts not Fears Businesses all too [...]
Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In the past, Chrysler had relied on Expense per Unit Repaired to monitor dealers but this was easily manipulated (high cost repairs could be hidden) and it drove adverse behaviors because dealers would refuse to perform [...]
Two articles from me that you might like to check out. First in Oracle’s Journal of Management Excellence 2009 February I have a Guest Commentary on The Overinstrumented Enterprise arguing that companies are investing too heavily in monitoring systems while under-investing in making those same systems manageable. This is similar to the argument I made [...]
Tom Davenport had an interesting post for 2009 – The Year Ahead: Make Better Decisions – and it prompted me to highlight a couple of things you should definitely be planning to do in 2009. Make a list of the key decisions that drive your business Conduct a decision audit, or hire me to, so [...]
Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]
I am at the EDM Summit this week and will be blogging live from some of the sessions and posting random thoughts and comments in addition. Despite the difficult market conditions, attendance looks good with a nice full room for the keynote and attendees from 17 countries. This year’s event also has a dozen new [...]
Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]
Frank posted some great comments on Here’s how to get started with decision management the other day and made me think about this, often very severe, problem. As Frank put it: How do you overcome the moral fear some organizations have when they realize 40-80 percent performance improvements come at 40-60 percent less personnel; so [...]
Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]
I really like getting and answering questions and a reader of the book asked me a good one today What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same [...]
Janelle Hill of Gartner kicked off day 2. Business Process Management is the current approach to being process-centric and part of a long history stretching back to Taylor/Deming, Business Process Reengineering and more. In particular it is an evolution from computerized process flow, to packaged applications as best practices and now flexible and adaptive processes. [...]
When it’s a dashboard. I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to [...]
