As part of the build up to today’s tweet jam on advanced analytics, Jim Kobelius discussed some of the questions they are planning to use in a blog post – Advance your analytics strategy. There’s a lot of good stuff in the article but I do have to take issue with a few things. First, [...]
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I got an update from Pegasystems recently, mostly to talk about how the integration of Chordiant is going. I shared my original thoughts on the Pegasystems/Chordiant combination at the time but this was my first chance to chat with them since then. Pegasystems continues to do well with its 12th record revenue quarter and climbing [...]
IBM recently announced it was buying Unica. As I work with both IBM and Unica I thought I should post some comments. To me, this is an interesting example of the ongoing evolution of decision management as a market. Today most customers aren’t looking explicitly for decision management solutions. Rather they are seeking business solutions [...]
SAS Real-Time Decision Manager (RDM) is designed for inbound communications, complementing outbound communication solutions. It aims at real-time delivery of decisions and recommendations during a customer interaction to optimize that interaction to improve revenue, growth and retention. For example, in retail banking, a customer might come in with a new job with very different income [...]
