monitoring

I got an update from SAS on SAS Model Manager recently. The new release came out August 17 alongside a new release of SAS Enterprise Miner and has some interesting new features. SAS Model Manager, as I noted in my previous review, supports the analytic model deployment lifecycle (from registering candidate models through validation, deployment, [...]

The McKinsey Quarterly had a nice piece on Reforming hospitals with IT investment that contained a great paragraph: Combined with clinical-decision-support (CDS) tools that give physicians best-practice guidelines for medical procedures and with stricter coding classifications, electronic health records not only broaden access to medical information but also serve as a forcing agent to spur [...]

I am speaking at the Bay Area Metrics User Group (MUG) and Metrics Special Interest Group (MSIG) meeting on Performance Management & Agility – Wednesday June 2 3, 6-8pm. Significant investments have been made in performance management systems that purport to enable organizations to manage better day to day but also to govern change. These [...]

An old friend of mine, Anders Björlin, has just won a 2009 Humanitarian Impact award from The Itanium Solutions Alliance. The press release says: Judges selected Kiwok of Sweden for its BodyKom(TM) Series remote ECG monitor. Deployed in conjunction with caregivers and health systems, BodyKom allows heart patients to live independently while their heart is [...]

I saw this comment last week in The US stimulus program Taking medical records online – McKinsey Quarterly – Health Care – Strategy & Analysis and it struck a chord with me: health care providers to upgrade their IT systems rapidly to reach the act’s standards for “meaningful use” of EMR (Electronic Medical Record) This [...]

myDials is a company focused on optimizing operational performance by delivering timely, relevant, actionable performance metrics, contextual information, guidance and “every person” analytics. On June 8th they announced myDials 3.0. myDials is focused on helping all employees focus on the monitor/analyze/adjust cycle that helps ensure that operations remain in synch with company strategies and plans. [...]

A crossover session combining WebSphere BPM and Cognos BI.  Linking BI and BPM allows you to leverage insight from your information across multiple applications and processes. You can extend process execution data to BI users, you can improve decision points within your process using BI and you can enhance business activity monitoring with BI. The [...]

Another session on the integration of ILOG’s products with WebSphere, this time focused on the integration of WebSphere Business Events and rules.  Business Events are defined here as any electronic signal indicating a change of state. Business Event Processing is the sensing of patterns in these events that show an actionable situation has arisen and [...]

Steve Zannos of NEW Customer Service Companies presented on customer loyalty in an industry with lots of third parties involved. NEW provides service support to companies who sell products and works with 30,000 independent service agents – everything from single technicians to large depots to national networks. They try to drive customer loyalty through this [...]

Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In the past, Chrysler had relied on Expense per Unit Repaired to monitor dealers but this was easily manipulated (high cost repairs could be hidden) and it drove adverse behaviors because dealers would refuse to perform [...]