Helping clients transform their business is the theme. In the rapidly changing world, transformation is not optional and it doesn’t come easy. IBM talks about a “culture of adaptability” and about complex business ecosystems that pull together capabilities from multiple companies as part of delivering new products and services. IBM’s recent focus has been on [...]
mobile
Interesting panel with folks from the Venetian, Marriott and Nextag discussing customer intelligence. First they were asked about their use of analytics: Nextag is an online comparison shopping engine that assembles data from 10,000 merchants online for consumers. They make money by buying clicks on search engines and then getting payments from merchants for referrals. [...]
Warning, long post follows – SAS has a lot of products and even this summary was a lot. A big session on the product portfolio – 2010 and 2011 highlights in some specific focus areas. New releases in 2010 included: Customer Link Analytics – released in Q1 this product focused on using links between customers [...]
I am attending the SAS analyst day this week – SAS Inside Intelligence. Jim Goodnight kicked off the SAS analyst event. Numbers look good for a tough economy – 5.2% worldwide growth in US Dollars or 6.7% without currency fluctuation. Latin America, Canada and Asia Pacific were all very strong but regions were good across [...]
Running smarter is the key theme of the BI 4/EIM4 launch (though the online event is apparently not running at all, let alone running smarter). The launch of the two together – Business Intelligence and Enterprise Information Management –is deliberate on SAP’s part. Information is power and being able to discover, integrate, cleanse and use [...]
After yesterday’s sneak peak the BI 4 launch event – the “Run Better Tour” – kicked off this morning with the main tent event. Geoffrey Moore focused on changes in enterprise IT – specifically the move from what he calls systems of record to “systems of engagement” driven by the consumerization of IT. Enterprise IT [...]
Insurers face an explosion of direct sales channels: websites, mobile and call centers, with the rapidly evolving world of social media opening up even more opportunities. Driving consistent customer treatments and profitable direct sales across dynamic distribution channels, while effectively managing risk, is a huge challenge. As Deb pointed out, linking all customer communication together [...]
Syndicated from SmartDataCollective Quick update from Teradata to kick off the day focused on Active Enterprise Intelligence. This remains a key theme for Teradata, unsurprising given the focus of Teradata customers on an enterprise data warehouse full of operational data. AEI is about a focus on moving from the back office to the front office [...]
Syndicated from ebizQ Lots of articles talk about the need to provide BI and analysis on mobile devices. And lots of enterprise applications want to “mobilize” themselves. But I don’t see it. I don’t think employees want to do BI on a smartphone or even data mining on an iPad. Nor do they just want [...]
After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]
Syndicated from BeyeNetwork Jeff Jonas had a great post on his blog recently, Your movements speak for themselves: Space-Time Travel Data is Analytic Super-Food! in which he made the point that: Mobile devices in America are generating something like 600 billion geo-spatially tagged transactions per day. With such huge volumes involved, this information is only [...]
I got a quick overview of TOA Technologies recently. TOA Technologies was founded about 5 years ago to solve “the cable guy” problem – customers waiting at home for hours without knowing when the cable guy, or any other appointment, is going to arrive. Their core idea was that they would predict, with a high [...]
An old friend of mine, Anders Björlin, has just won a 2009 Humanitarian Impact award from The Itanium Solutions Alliance. The press release says: Judges selected Kiwok of Sweden for its BodyKom(TM) Series remote ECG monitor. Deployed in conjunction with caregivers and health systems, BodyKom allows heart patients to live independently while their heart is [...]
As my twitter feed starting warming up with thoughts on IBM and Sun I started to think – what impact would this have on the decision management market? I read what Steve Hamm had to say over on BusinessWeek – Why IBM Wants Sun and Tony Baer’s IBM buying Sun. Why Bother? But decision management [...]
Mobile Agent Technologies ( www.agentos.net) is an early stage start-up offering an integrated platform for decision automation- Einstein Enterprise. This combines and integrates various technologies typically sold separately, like business rules and analytics, and is intended as a horizontal product for the automation and management of decisions. Einstein Enterprise is Java-based and combines open source [...]
I got a briefing on IVIS Group’s Sonetto product this week. Sonetto is most famous as the platform for Tesco’s multi-channel strategy. Sonetto is a product designed to focus on multi-channel operations, especially (but not exclusively) multi-channel retail. They make the very valid point that multi-channel retail is complex. Not only do retailers have multiple [...]
Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]
Ginger Conlon had a little piece on mobile marketing that caught my eye. This post highlighted the growing importance of mobile devices as both a customer support channel and as a marketing vehicle. I completely agree with this assessment but I think it means that, for both customer service and marketing, we will have to [...]
[amazonify]0374292795:right[/amazonify][amazonify]0374292795::text::::The World Is Flat: A Brief History of the Twenty-first Century[/amazonify] I have just finished reading “The World Is Flat” by Thomas Friedman. Firstly a health warning – it’s a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good if somewhat long winded [...]
