Silver Tail Systems was founded in 2008 by founders with a background in web search, trend analytics and fraud detection. After joining eBay to fight phishing and other kinds of fraud like fake auctions and fake bids, the team sat down and figured out the tools that would have been helpful tackling these fraud challenges. [...]
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Working with clients it is clear that the interest in analytics has never been greater than it is today. Yet there is still confusion about what analytics means. We have web analytics to analyze logs and clickstream data to optimize websites; data mining and predictive analytics to analyze structured data to segment customers and to [...]
Oracle Real-Time Decisions (RTD) is Oracle’s core Decision Management product and I have reviewed it before (see this First Look – Oracle RTD 3 and this one on the Oracle RTD Roadmap plus I have written a detailed Oracle RTD product review). With the release of “Oracle RTD Base Application Release 3.1” in May 2011 Oracle [...]
A panel of customers (TXU Energy, Pfizer, NY State Dept Taxation and Finance – one of my favorite Decision Management stories and included in this white paper for instance) discussed how to link processes to performance management with Daryl Plummer of Gartner and the folks from ebizQ. No attempt to make a coherent story, just [...]
Sparkling Logic is a new company founded by a couple of old colleagues of mine and focused on what they call “Social Logic”. They have developed a social, cloud-based environment designed to help companies find the best, most defined decision logic that launched today at the Gartner BPM Summit. Fundamentally the new platform aims to [...]
Paul Vincent of Tibco presented to the OMG Decision Modeling Notation day on the impact of event processing and real-time event handling on decision management. In particular the increasing need for true real-time, almost snap decisions. Tibco sees demand for these kinds of decisions across banking and trading, supply chains, telecommunications and more. Paul used [...]
Lee Lambert of New Wisdom Software presented on his RuleGuide product (see my first look on RuleGuide) to the group considering a Decision Modeling Notation for the Object Management Group. Lee initially focused on the typical complexity that comes when working with Business Process Management and Business Rules Management. Most projects started with a large [...]
After yesterday’s sneak peak the BI 4 launch event – the “Run Better Tour” – kicked off this morning with the main tent event. Geoffrey Moore focused on changes in enterprise IT – specifically the move from what he calls systems of record to “systems of engagement” driven by the consumerization of IT. Enterprise IT [...]
Helm Interaction Management is a new company, founded in 2009, and focused on solutions related to inbound marketing and customer interaction management. Helm has developed a suite of inbound marketing products designed specifically for the cloud. With Market Helm™ business users can quickly create and deploy very targeted messages into any customer- or agent-facing application. [...]
Syndicated from SmartDataCollective Quick update from Teradata to kick off the day focused on Active Enterprise Intelligence. This remains a key theme for Teradata, unsurprising given the focus of Teradata customers on an enterprise data warehouse full of operational data. AEI is about a focus on moving from the back office to the front office [...]
Bo and Lawrence from PARC presented some work on contextual intelligence research designed to exploit unstructured data for novel predictive applications. PARC is now an independent business unit focused on the Business of Breakthroughs, working with Xerox and with other companies. The new focus means they work on a wide range of problems and aim [...]
After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]
Meri Gruber had an interesting post on her Competing on Execution blog this week – Zappos: Make Me Happier with Business Analytics – that prompted me to want to add my own thoughts. She says: Why is Zappos only offering me help from other customers, when they are sitting on a wealth of order (and [...]
I got a briefing from Quantivo recently. This is a company focused on behavioral analytics – uncovering patterns within the mountains of customer data that companies have – web analytics and point of sale data for instance. They help companies find these patterns, find the insight that they are not seeing with their current tools, [...]
Syndicated from ebizQ In a press release just over a month ago, Gartner said that Context-Aware Computing will provide significant competitive advantage. As the press releases says: Gartner defines context-aware computing as the concept of leveraging information about the end user to improve the quality of the interaction. Emerging context-enriched services will use location, presence, [...]
