Compliance

Experian has recently renovated their decision management platform – now called PowerCurve™. Experian’s clients generally need to achieve one of four goals – increase revenue through market share growth; controlling risk to manage exposure and reduce losses; increased operational efficiency; or compliance. These goals obviously drive you to using Decision Management Systems and to use [...]

The webinar that Carsten Ziegler and I gave on Building Flexible, Easy to Change, and Rock-Solid Applications with BRFplus Decision Services is now available. ASUG members can view the recording here. SAP ABAP business applications can be rightly described as high performance, robust and rock-solid. Making them also flexible and easy to change is a challenge faced [...]

IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]

I am speaking at an event in Dresden, Germany on Decision Management (details here) on June 7 17:00 – 19:00 CET. I will be giving an introduction to Decision Management. Business processes and business logic are two sides of same coin. Without an explicit consideration of business rules, process models can be incomplete and topics such [...]

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG). First, I often find that when organizations start with business rules they begin by just trying to capture [...]

Sapiens has been around for over 25 years developing technology solutions around business rules and model-based development, specifically in financial services and insurance. Established in 1982 and NASDAQ traded, they have $100M in annual revenues post a couple of recent mergers. They have over 750 employees in US, Canada, UK, Japan, Australia, Belgium and Israel. [...]

I am co-presenting at SAP’s Sapphire/ASUG event this year on “Building Flexible, Easy-to-Change and Rock-Solid Applications with BRFplus Decision Services” with Carsten Ziegler, author of a great book on SAP’s rule engine BRFplus. SAP ABAP business applications can be rightly described as high performance, robust and rock-solid. Making them also flexible and easy to change is [...]

Some time back I wrote Here’s how decisions and rules relate (and how to manage them) and it seemed to me that this could do with being repeated with small updates. One of the questions I get often is around how decisions and business rules relate. Business rules are, after all, one of the core technologies [...]

This session is focusing on three specific functional areas – customer intelligence, financial crimes/fraud and risk management. Customer Intelligence The landscape of Customer Intelligence involves the growth of empowered consumers thanks to the proliferation of channels, the explosion of data and the evolving CMO role as they have to balance analytical and creative. SAS’s vision [...]

Time for a quick session or two at FICO World. Chip Clarke and Andrew Beckman presented on the use of customer-level TRIAD to continuously improve their collection results for their retail banking products – to do “Adaptive Control”. Adaptive control, for those not familiar with the term, means continually challenging the way you make decisions [...]

I had no slides for my session but I thought I would post my notes or outline: I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for [...]

Erick Brethenoux, Pierre-Henri Clouin and Asit Dan presented on IBM’s Decision Management approach – a nice chance to see both the Business Analytics and WebSphere bits of IBM talking about the same problem. CEOs consistently tell IBM that volatility, uncertainty and complexity are continuing issues. CIOs with a mandate to transform the business are responding [...]

Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both business and IT organizations. There must be alignment and collaboration if the business rules are to be managed correctly. Indeed empowering this collaboration is the primary value of a business rules management system. Yet most [...]

I got a chance to catch up with FICO to talk about the new release of Blaze Advisor recently. FICO has  a set of decision management solutions consisting of tools (primarily the Blaze Advisor business rules management system, the Model Builder predictive analytic workbench, Decision Optimizer and the Xpress Optimization Suite), applications and analytics (scores [...]

SAS 9.3 shipped a couple of months ago and it included an update of SAS Model Manager 3.1. Model Manager (reviewed here) is a product for managing the analytic model lifecycle once a model is built – validating, deploying, monitoring and retraining predictive analytic models. Model Manager is designed to help with some of the [...]

Thanks to @susanliza1 I saw a tweet from @ArthurAranda of Hudson City Savings in which he said The business of a mortgage broker is knowing numerous & complex lending rules, regulations, procedures, & policies. It is not for everyone. Given what I do – helping companies build decision management systems – this is interesting to [...]

IBM recently surveyed CIOs as part of their ongoing CxO research. This was the second time they did this – 2009 was the first. They just released the results of their analysis of the 3,000 interviews they conducted in 71 countries. The results are summarized in the body of the post along with some Decision [...]

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if: They could act the way you wanted them to every time They didn’t have to have post-its or cheat sheets [...]

There’s a great article over on IBM’s Good Decisions blog called “What’s Decision Management got to do with Business Process Management?” The article lays out a nice scenario for Decision Management and differentiates between business event processing, business rules management, analytics and business process management. It is definitely worth a read. There are a couple [...]