I was traveling in South Africa last week (keynoting BI 2010) and my favorite online payment system demonstrated not once but twice, why business rules are so valuable in analytic decision making. First their analytics triggered a fraud alert – presumably based on patterns of problems from South African IP addresses. As I was trying [...]
Text Analytics
Dean Abbott of Abbott Analytics presented on the induction of business rules having become, he said, reacquainted with and convinced of the value of business rules alongside data mining (something, of course, I would strongly support). The particular problem was a call center help desk in which text mining was used to find the rules [...]
John Elder, one of my favorite presenters, introduced a series of customer stories around text mining/text analytics. He calls this "the wild west" of analytics with lots of startups and innovation. He points out that these kinds of analytics must be designed to complement human capabilities, not least because the human brain is good at [...]
Eric Siegel’s keynote focused on new and innovative uses of analytics – asking the audience to focus on their most expensive operations, their greatest operational risks, their critical operational decisions. Predictive analytics, he says, is a business intelligence technology that produces a predictive score for each customer or prospect – something scoring their risk of [...]
The folks from SAS gave me a quick update the other day on SAS Enterprise Miner and SAS Model Manager, two of SAS’ data mining/predictive analytics products. I often blog about SAS, as you would expect, but I have not done any product posts. SAS’ Business Analytics Framework is focused on helping organizations find the [...]
SAP Research is a hidden group almost with hundreds of researchers around the world working on a variety of projects like semantic interoperability, data management and analytics and more. For instance they have been using Google Wave (Gravity) for instance for collaborative BPM, some iphone applications and some cool technology using text analytics. We discussed [...]
Today SPSS Inc. announced new product releases and new naming for its product families. Predictive Analytics Software (PASW) is the new umbrella and the four families are layered below this. The four families are Data Collection, Statistics, Modeling, and Deployment. This week’s enhancements are to the modeling family. In addition, Clementine becomes PASW Modeler 13 [...]
Josh Becker of SubZero Wolf and Dave Froning of SAS presented on integrating text analytics and data analytics to make an impression. Text analytics has a lot of potential but success stories are not as widespread as you would think they should be nor are there many stories of operationalizing text analytics. The challenge, Dave [...]
John Hagen of Trane presented on measuring and improving an effective and efficient warranty process. Trane produces Commercial HVAC systems of every size. Warranty is tricky because they make everything so specific to customers. Trane started a new quality initiative in 2004 because they felt that there were some low hanging fruit. They had warranty [...]
I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics to improve customer service and technical support business processes using analytics (including text analytics) and decision automation to automate the manual analysis of leads and support emails. The results are then plugged into an engine [...]
Syndicated from Smart Data Collective Andreas Weigend, former amazon.com Chief Scientist, gave a keynote on the unrealized power of data. He started with a historical perspective. In the 70s perhaps 10M used computers, mostly in the back office. By the 80s this had reached 100M and the front office. By the 90s the internet and [...]
Syndicated from Smart Data Collective John Elder presented a collection of case studies to showcase the ROI of data mining. John started by making the point that many of his case studies had technical success but not business success – an interesting statistic. John sees three major ways that predictive analytics can help – streamlining, [...]
Neil and I caught up with Expert System, a Semantic Intelligence company, last week to discuss their Cogito product. Expert System is based in Italy, has 145 employees and originally worked on spell checkers for Microsoft. While they have a lot of business in Europe they are now growing in the US. Their core pitch [...]
A couple of companies I follow had interesting announcements today. First Attensity announced its new “Market Voice” product designed to allow automatic analysis of blogs, forums, reviews and other kinds of customer-generated content. The idea is to bring this information into the same environment as internal unstructured information so it can be analyzed as part [...]
Mike Gilpin and Noel Yuhanna gave a presentation on how informaton-as-a-service can help your projects and applications. Many SOA implementations were focused on transactional solutions but Forrester found that many used the same service infrastructure to expose information – e.g. a customer update service which exposes the current address also. Theme: Information-as-a-service (IaaS) offers to [...]
Attensity is a text analytics company based in Silicon Valley and Utah that is focused on helping companies hear the “voice of the customer”. By allowing companies to effectively process the text in emails, service logs, call notes and, more recently, forums, blogs and wikis, Attensity aims to make companies both aware of their customers’ [...]
Some time ago a regular reader, Dave Wright, left a comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]
Some interesting news from SAS today that, to me at least, boosts their support of enterprise decision management or EDM. First they announced a specific product bundle from their work with Teradata – you can get details here. This integrates SAS Enterprise Miner, their predictive analytics/data mining workbench, with Teradata’s database allowing for models developed [...]
Personalizing your business is one of those things that never really seems to go out of style and that remains one of the most powerful ways to use EDM. Making a system respond in a reasonable yet personal way to a consumer or other customer is widely, and correctly, seen as a way to bring [...]
One of my favorite BI bloggers, Cyril Brookes, had an interesting post today – What Does Web 2.0 Really Mean for BI’s Future?. He starts by pointing out that “Successful BI enables the executives and professionals to make better decisions” to which I would add that successful enterprise decision management enables the systems in an [...]
