Final session today is Sandy Kemsley talking about Case Management. Sandy began by considering the system we use to work today. How we work, she says, is based on two different approaches illustrated by Taylor’s theories of standardized processes for efficiency and Drucker’s management by objectives theories. We need to support both and that drives [...]
scenarios
I got an update on Marketswitch Optimization as part of my series on marketing decision management solutions. Experian positions Marketswitch Optimization for the most advanced stage of decisioning– as clients move from profiling and segmenting their customers, to predictive scoring and business rules to optimization. They see some interesting numbers for improvement through this lifecycle [...]
Decision optimizer is one of FICO’s Decision Management Tools and is designed to address some specific challenges in customer decisioning, particularly that there are often competing objectives and very large numbers of customers (and thus customer decisions) involved. Combine this with the many possible action combinations, uncertainty about what customers might do, as well as [...]
IBM has a portfolio of decision optimization products that are integral to their smarter analytics strategy, aimed at both the hard-core optimization experts as well as targeting line of business markets. IBM sees optimization expanding, expanding from the traditional optimization technology market to a more mainstream decision optimization platform with an increasing focus on specific [...]
Michael Karasick from the Almaden lab came up next to discuss Big Data and its role in the IBM research agenda. Almaden’s mission is “science and data to extend human capability.” IBM invests heavily in 12 research labs around the world and focuses on pure research as well as R&D for products. Once a year [...]
FICO Xpress Optimization Suite is part of the FICO Decision Management tools suite. It can be used in conjunction with various FICO applications too. It is used directly with their Marketing product and is embedded in their Decision Optimizer product that can generate optimal rules for their Originations, Customer Management, Collections and Fraud products. Outside [...]
IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]
Some time back I wrote Here’s how decisions and rules relate (and how to manage them) and it seemed to me that this could do with being repeated with small updates. One of the questions I get often is around how decisions and business rules relate. Business rules are, after all, one of the core technologies [...]
We have announced the full results of our Predictive Analytics in the Cloud survey. The results are available as a white paper and as a recorded webinar – go to smartdatacollective.com/predictive-analytics-cloud to register for all the deliverables. There were some interesting results and I thought I would share a few. The core focus for predictive [...]
Bill Gassman spoke on the role of Business Intelligence – BI – in process improvement. Bill means “big BI” – everything to do with intelligence about your business, the discipline of BI and analytics, not just a “BI” product. The road to intelligent operations he says has “haves” and “have nots” – some have BI [...]
I have been doing more thinking about optimization recently and thought I should get caught up with the OR (Operations Research) folks at SAS to see what they are doing. They see OR technologies as part of the overall analytics spectrum and feel that anything that improves the rigor of decision making without unduly constraining [...]
I got a chance to catch up with Opera Solutions recently. A company that aims to improve “machine intelligence” and couple it with human insight to help companies with sustained profit growth, Opera has 400 staff worldwide with over 125 analytic scientists. This makes it a very large analytic solutions provider in a market dominated [...]
Jim Sinur had an interesting post this week – Don’t Get Stuck with Bad Policy/Rule Management. In it he said I think organizations that do not manage their policies/rules may find themselves behind the eight ball a sentiment with which I completely agree. But I would go one step further, organizations that do not manage [...]
After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]
Syndicated from ebizQ I got an interesting comment on my recent post about the top 4 concerns of CIOs. Joanne makes a number of points in her comment that I thought should be addressed: a business rules engine is not nearly enough. What is needed instead is a means to model manage and measure the [...]
Jim Sinur introduced the session by describing how Gartner saw BPM being used to turn a cost reduction axe into a cost reduction scalpel during the recent recession – cutting more precisely. The current economic climate he says is “nirvana” for BPM and BPM is not perceived as a luxury but a necessity. The session’s [...]
Jim Sinur and Dave McCoy of Gartner hosted a quick session on making rules work at the Gartner BPM show. With only 30 minutes this was quick and dirty and the audience was overwhelmingly people completely new to business rules (though not to BPM). Dave outlined his 5 pieces of advice: Ignore standards While it [...]
Jim Sinur is up next on optimization and simulation. The world is changing fast so he sees the use of optimization and simulation becoming broader than its traditional role of improving existing process. Optimization and simulation allows: Try new processes in a safe environment Give business people power to try changes before they go live [...]
As organizations try to achieve agility, productivity and efficiency they often look to new technologies, new approaches to change the status quo. But when it comes to information systems, most large enterprises have an electronic backbone of legacy enterprise applications. Whether packaged or custom developed, these are “1.0” enterprise applications. Or, more bluntly, dumb applications. [...]
River Logic’s Enterprise Optimizer is what is increasingly known as an “Integrated Business Planning” solution. Enterprise Optimizer is designed to manage cross-functional decisions at strategic, tactical, and policy levels considering all the elements and consequences of those decisions. The models you build allow you to see the financial and operational impact of those decisions and [...]
