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IBM Advanced Case Management

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet. Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds [...]

When I blogged about Jim Sinur’s session “Business rules are king” at the Gartner BPM Summit I provoked a very thoughtful response from Tom Graves – On business rules. While Tom strongly agreed with the basic implication that organizations need discipline around business rules he identified three concerns, all of which seem to me to [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Because compliance is essential in decision making, the traceability of decisions and decision making logic to the organization’s objectives, regulations and policies is essential. Business users changing decision making must understand how that change will impact the organization, how it supports [...]

SAS customers and fraud detection

Another customer panel courtesy of SAS. This one had Rex Pruitt from Premier Bankcard (I blogged about how Premier put predictive analytics to work and Rex presented at Predictive Analytics World), Chris Swecker formerly of the FBI/Bank of America, Cameron Jones SAS’ Chief Compliance Officer and was moderated by Ellen Joyner. Fraud, obviously, is a [...]

James Governor of Redmonk shared a great tweet today (he is @monkchips) @dhague: 6 degrees of separation between developers and end-users is 3 too many. It’s hard to keep users happy with that disconnect Now here’s one way to think about the degrees of separation between your users and your developers: Users tell an analyst [...]

Some time ago I saw this interesting little post –Recommendation Engine Secrets We Don’t Want You to Know: It’s not as Complicated as We’d Have You Think – that made the point that: Most recommendation engines use one of a handful of methods that are well understood And they are correct, of course. Recommendation engines [...]

Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]

Syndicated from BeyeNetwork Gary Cokins had a great post – Fill in the blanks: Which X is Most Likely to X? in which he identifies some great uses for predictive analytics.Increasing employee retention, increasing customer profitability and increased shelf opportunity are classic uses. What Gary does so well in this post, though, is point out [...]

Syndicated from ebizQ I got a newsletter over the weekend with a very pertinent comment: In our last newsletter, the Facilities Team announced that we were in negotiations for a facility. Unfortunately, undocumented rules in the city’s building code were discovered which put a kibosh on that location This is interesting because I know for [...]

New Wisdom was founded in 2006 (as a spinoff of Lambert Consultants) to develop software for managing business source rules. The product, RuleGuideTM, is designed to capture metadata about the rules and to support discovery and analysis of rules in projects adopting a business rules management system (BRMS). They see this as about 65% of [...]

I often write about the difference between decision support systems and the kind of systems that result from applying decision management – decision management applications. For instance, this post on To Hell with Business Intelligence, try Decision Management and this interview with Dan Power. Last week I came across a great way to describe the [...]

I got an interesting question last week: In you experience do you believe that the rules editors will become self documenting tools and, if so, is there any danger to this? With regard to products I have used in the past I am not convinced they have evolved sufficiently to do this and I always [...]