There was an interesting article from McKinsey this month – The benefits—and limits—of decision models – by Phil Rosenzweig. As Phil points out using models (and he is talking about analytic models) helps avoid common biases that undermine leaders’ judgments such as over confidence, a focus on recent data etc. And I would add not just leaders – it also [...]
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Regular readers of my blog (as well as those who hear me speak and our Decision Management clients) know that I talk alot about automating decisions. Really, a lot. The evidence that taking control of decisions, specifically operational decisions, and developing Decision Management Systems to automate and manage those decisions drives improved organizational effectiveness is [...]
Experian has recently renovated their decision management platform – now called PowerCurve™. Experian’s clients generally need to achieve one of four goals – increase revenue through market share growth; controlling risk to manage exposure and reduce losses; increased operational efficiency; or compliance. These goals obviously drive you to using Decision Management Systems and to use [...]
Syndicated from International Institute for Analytics Tom Davenport pointed me to an interesting article recently – Judgment Call or Automated Decision—Or Both? – by Jan Abrams. It’s an interesting article and I go back and forth as I read it in terms of agreeing or disagreeing with Jan. First, let me say that the use [...]
At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet. Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds [...]
Malcolm Gladwell, Thornton May (author of The New Know: Innovation Powered by Analytics)and Tom Davenport (author of Competing on Analytics, reviewed here) made up a high powered panel for this. Various random comments follow: Healthcare is being used as an example by the panel as an obvious point where analytics and expertise intersect. There is [...]
Malcolm Gladwell took the stage to present next. Malcolm is the author of some great books (such as Blink, reviewed here, and Outliers). Gladwell began by noting that Vegas seems an odd place to hold a conference on analytics! His first story was about art – a dealer brings a new statue to the Getty, [...]
