Chordiant announced Recommendation Advisor 6.1 today, a “real-time conversation and interaction management solution”. This Next-Best-Action engine is built on Chordiant’s Decision Management platform and designed to both improve self-service channels and support call center staff. It uses rules and analytics to make the best recommendation and dynamically adapts during a conversation, for instance if [...]
ian ayres
I started with an interesting breakfast this morning with Ian Ayres and Larry Rosenberger. Ian is the author of Super Crunchers (reviewed here in the wiki) and Larry is a research fellow and ex-CEO of Fair Isaac. The two of them were great conversationalists and we ranged across randomized testing (adaptive control), the power of [...]
I am involved in two great decision management conferences this year and I wanted to quickly post about them to encourage you to attend – apologies to readers of my other blogs who may see this information more than once. First up is InterACT, Fair Isaac’s show on decision management and analytics, April 27-30. I [...]
I was checking out Doug Henschen’s interview of Kurt Schlegel – Gartner BI analyst – and page 2 was particularly excellent. Kurt clearly understands the value of being decision-centric and the need for BI to broaden to include rules and predictive analytics. And he plugged the book too, which is always appreciated. It’s a pity [...]
[amazonify]0553805401:right[/amazonify][amazonify]0553805401::text::::Super Crunchers: Why thinking by numbers is the new way to be smart[/amazonify] Ian Ayres book, Super Crunchers: Why thinking by numbers is the new way to be smart, is another book extolling the virtues of data-driven decision making. In that regard it is very similar to Competing on Analytics. The book focuses in on [...]
