Government

Eugene from SARS, the South African Revenue Service, presented next on how SARS is using BI in revenue collection. He began by pointing out that there is a difference in how public sector organizations use BI – a focus on service delivery not profits, on taxpayers not customers, enforcement campaigns not marketing campaigns and so [...]

Melanie du Plessis from the electoral commission was next. The IEC focuses on ensuring that elections are free and fair. One of the key elements of this is a focus on a single national register of voters that everyone appears on once and only once. Divided up the country into voting districts, to one of [...]

John Elder, one of my favorite presenters, introduced a series of customer stories around text mining/text analytics. He calls this "the wild west" of analytics with lots of startups and innovation. He points out that these kinds of analytics must be designed to complement human capabilities, not least because the human brain is good at [...]

I am spending some time as a guest of SAS this week and we got started today with Jim Goodnight, CEO of SAS. He began by describing SAS Institute’s 33 years of continuous revenue growth as well as similarly growing reinvestment in R&D. SAS has not laid anyone off this year, for which kudos, and [...]

Syndicated from ebizQ I got a newsletter over the weekend with a very pertinent comment: In our last newsletter, the Facilities Team announced that we were in negotiations for a facility. Unfortunately, undocumented rules in the city’s building code were discovered which put a kibosh on that location This is interesting because I know for [...]

Gerry Mooney – IBM’s point man for fiscal stimulus and economic recovery. He feels that the Smarter Planet initiative and the current economy/stimulus are closely linked, at least potentially. Stimulus money could be focused on managing the current crisis more effectively but it could also be used to build a 21st Century infrastructure. In addition, [...]

Syndicated from Smart Data Collective John Elder presented a collection of case studies to showcase the ROI of data mining. John started by making the point that many of his case studies had technical success but not business success – an interesting statistic. John sees three major ways that predictive analytics can help – streamlining, [...]

Like millions of my fellow Americans I listened to our new President today. As I did I was struck by the opportunities for decision management to deliver the smarter systems that will be critical with some of the priorities President Obama laid out in his speech. There were four commitments he made that struck me [...]

Last week I got a chance to catch up with a Dutch company in the decision management space – Be Informed. Be Informed arose out of work within a big systems integrator building complex processes, especially in government, that was unable to find good tools for case management and complex knowledge-based processes. The company started [...]

I recently past 10 years as a US citizen and, as a result, was returning from Europe with a new passport. To celebrate this occaision the INS decided to put me through a manual check – apparently my name matched someone on the watch list. Now it should be noted that nothing else did – [...]

Dan Oneufer talked about the use of Intalio BPMS in Pennsylvania. The Pennsylvania Justice Network has been established a long time and manages many aspects of the state justice system. However the counties are not well integrated into this network. Allegheny County, his example, is about 10% of the state and pretty rural. It has [...]

Ismael Ghalimi presented his vision of “what’s next” and started with some history. In 1998 he started work on what he now calls “Office 2.0” and, while prototyping ideas, he met the other founders and started to put together a plan for a platform that would allow him (a self-confessed poor programmer) to build web [...]

I was just pointed to an interesting report that Tom Davenport (author of Competing on Analytics) wrote on Strategic Use of Analytics in Government. The report is available on the businessofgovernment.org website. Tom and his co-author do a nice job of summarizing the various ways analytics can and should be used in government. While there [...]

I missed a session from longtime ILOG customer eBay but then I attended one on Agile Tax Management Using Rules and BPM by the Tax Administration Service of Mexico and EMC. The project being discussed was very successful, they say, and based on a combination of EMC’s BPM tool (Documentum) and ILOG’s rules. SAT, the [...]

First post in my series of posts on using EDM to thrive in a recession. Let’s start with the easy stuff – companies always look to reduce and control business costs in a recession so how can EDM help you do this? One of the costs many businesses carry, almost without thinking, is a certain [...]