≡ Menu


It’s opening keynote time at IBM’s World of Watson 2016 and we kicked off with a video history of Watson from Jeopardy to today. Dr John Kelly of IBM got us started, emphasizing how rapidly interest in Watson has grown over the last year or two.  In August 2007, he says, a small team of researchers [...]

I am at the SAS Inside Intelligence event in Steamboat getting the annual update on all things SAS. First session of the day is the Executive Viewpoint. Jim Goodnight and Randy Guard kicked things off. Creating a single global organization was a big part of last year with legal, finance, sales, marketing and more becoming global [...]

PegaWorld 2014 – Vodafone

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world’s largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

UPDATE: I wrote this review back in March but as part of the series on Marketing Decision Management I am writing about products such as the Portrait Suite so I have added it into the series. I got briefed by the Portrait folks back when they first became part of Pitney Bowes Software but it [...]

I gave a webinar on Smarter ERP with Decision Management and one of the tweets during the presentation – “Standard processes, custom decisions” prompted a few requests for more details. So, here goes. When I talk to companies about their ERP implementations we often end up discussing the balance between standardization/globalization and flexibility/localization. These companies [...]

After yesterday’s sneak peak the BI 4 launch event – the “Run Better Tour” – kicked off this morning with the main tent event. Geoffrey Moore focused on changes in enterprise IT – specifically the move from what he calls systems of record to “systems of engagement” driven by the consumerization of IT. Enterprise IT [...]

Analytics and Innovation #PBLS

Jim Goodnight, CEO of SAS, and Geoffrey Moore, author of Crossing the Chasm among other books, had a discussion on the use of analytics in innovation. Several areas were touched on from the global economy to innovation approaches to education. The growth of low cost competitors in the global economy has commoditized that which can [...]

Rich Lechner of IBM came next, talking about the new enterprise and it’s new enterprise data center. Supporting business innovation is impacted, he said, by three things: Globalization The change from an exporter to a multi-country set of counties to a truly globally integrated enterprise – tapping into new talent pools around the world. Rising [...]

Next up is a business session on the impact of technology on business. The good news is that the IBM wireless is working in this room and I have managed to find a power outlet (though not without moving a chair and sitting under the loudspeakers). Mark Chapman of IBM’s Business Services Strategy group introduced [...]

Book Review – The world is flat

[amazonify]0374292795:right[/amazonify][amazonify]0374292795::text::::The World Is Flat: A Brief History of the Twenty-first Century[/amazonify] I have just finished reading “The World Is Flat” by Thomas Friedman. Firstly a health warning – it’s a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good if somewhat long winded [...]

[amazonify]1591397200:right[/amazonify][amazonify]1591397200::text::::The Only Sustainable Edge: Why Business Strategy Depends on Productive Friction and Dynamic Specialization[/amazonify] In this book John and John discuss how recent changes in the world will force, indeed are forcing, companies to change how they think about offshoring and outsourcing, innovation and even their core business processes. They describe how a combination of [...]