experiment

I did some work with Silverlink some time ago and was really impressed by their use of decision management to improve the communication of health plans and others in the healthcare space with members and patients. I got a chance to catch up with them recently to discuss progress and their use of adaptive control [...]

Optimization is a mathematical process for finding the best decision for a given business problem – usually highest profit, lowest cost given a set of constraints. Involve applying an algorithm to data, decision variables, constraints and an objective function. In financial services and insurance optimization is still fairly new (unlike, say, supply chain) but the [...]

Syndicated from Smart Data Collective I often tell companies and other organizations that they should treat decisions and decision making as assets. In Smart (Enough) Systems, the book I wrote with Neil Raden, we said Operational Decision Making as a Corporate Asset If operational decisions must be made well for your organization to deliver on [...]

Tom Davenport published a new article recently in the Harvard Business Review titled Make Better Decisions. In it he gives some examples of bad decisions and asks why this decision-making disorder? First, because decisions have generally been viewed as the prerogative of individuals—usually senior executives. The process employed, the information used, the logic relied on, [...]

On Monday I posted about Enterprise Application 2.0 and promised to return with some thoughts on how to get from Enterprise Application 1.0 to Enterprise Application 2.0. Let’s see: Expose core elements as services Identify and manage processes – hook up legacy and new services into new, more effective workflows Find and automate decisions using [...]

Shantanu Narayen of Adobe recently said “Engagement is the new business mandate” and when Denise Shiffman (author of The Age of Engage) spoke at a recent CMO summit she added: As I talk to customers, partners, and employees, it becomes increasingly clear to me that the health of a company relies on the extent to [...]

I spoke last week at a conference hosted by the Beyond Budgeting Roundtable. I spoke, as you might expect, on the topic of decision management and how it can deliver the kinds of systems a modern company needs. The conference overall was on the (frankly very appealing) idea that budgets can and should be replaced [...]

[amazonify]1422103323:right[/amazonify][amazonify]1422103323::text::::Competing on Analytics: The New Science of Winning[/amazonify] by Tom Davenport and Jeanne Harris Tom and Jeanne have written a new book (building on a paper they wrote some time ago) about what they call “analytic competitors”, that is to say companies that use their analytic prowess not just to enhance their operations but as [...]