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Information Management just published my latest column – Performance Management or Just Performance Monitoring? I am often struck by the investments companies make in monitoring their performance without any matching investment in being able to manage the systems that drive that performance. Decision Management and Performance Management should be a pair, driving true business cockpits. Enjoy.

IBM recently surveyed CIOs as part of their ongoing CxO research. This was the second time they did this – 2009 was the first. They just released the results of their analysis of the 3,000 interviews they conducted in 71 countries. The results are summarized in the body of the post along with some Decision [...]

Bill Gassman spoke on the role of Business Intelligence – BI – in process improvement. Bill means “big BI” – everything to do with intelligence about your business, the discipline of BI and analytics, not just a “BI” product. The road to intelligent operations he says has “haves” and “have nots” – some have BI [...]

Where to start with business rules

I was working on my chapter for the forthcoming SAP BPM book (Applying Real-World BPM in an SAP Environment) and it occurred to me that I rarely write about where to start with business rules. After all, most IT departments like to do a low-risk first application of a new technique. So where to start? [...]

A decisioning elevator pitch

Syndicated from ebizQ So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning? Is it that decisioning can change the basic assumptions of your business – decoupling [...]

Two articles

Two articles from me that you might like to check out. First in Oracle’s Journal of Management Excellence 2009 February I have a Guest Commentary on The Overinstrumented Enterprise arguing that companies are investing too heavily in monitoring systems while under-investing in making those same systems manageable. This is similar to the argument I made [...]

Jerry Cuomo has been talking about WebSphere in 2009 and he published his top 10 list on his blog  WebSphere: Into the wild BLUE yonder!. Business Mash-ups Business Rules Middleware-as-a-Service Rainmaker Extreme Scale WAS.NEXT Restful – Agile DataPower-lution POWERful Middleware Industry-savvy Middleware He expanded this list with some additional thoughts in an article on InfoQ. [...]

Today Chordiant announced their new Visual Business Director (CxVBD). I saw an early prototype of this some months back and got a more detailed look at the finished product at their recent Customer Advisory Board. I really like CxVBD as I think it shows the critical business value of externalizing decisions. I have yet to [...]

Last week I was invited to attend Chordiant‘s European Customer Advisory Board. This session was held in lovely Munich in the middle of Oktoberfest and was both informative and a lot of fun. While I can’t share everything – some of it was for customers only – I thought you would appreciate what I could [...]

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM. For instance she suggests a single financial cockpit – she calls it a dashboard but she wants to be able to do [...]

I really like getting and answering questions and a reader of the book asked me a good one today What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same [...]

When it’s a dashboard. I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to [...]

Marta Foster from Proctor and Gamble gave this presentation. Marta has been at P&G for 30 years and is now in charge of their IT operations. P&G is well known and is the largest consumer products company in the world with over $80B in sales. They have 138,000 employees, 200 brands in 160 countries and [...]