self-service

State Farm presented at IBM InterConnect 2017 on their challenges with large scale deployment of IBM Operational Decision Manager (ODM) – IBM’s Business Rules Management System. State Farm has a set of specific things it wants out of its BRMS: Well defined artifact lifecycle for auditing Rigorous deployment process support for confidentiality and consistency Self-service so authorized users [...]

I last got an update from Rapid Insight in 2014 and caught up again with them recently to discuss their 3.0 release. Rapid Insight was founded in 2003 and has over 200 client sites across education, healthcare and other companies. The product set is focused on predictive analytics, ad-hoc analysis and self-service data preparation. Rapid [...]

Final session today focused on systems and architecture for Big Data Analytics. It began by talking about the friction between business and IT and how this is increasing, especially around information and analytics where business users want to be able to work with data without worrying about IT. This creates challenges for IT specifically: The [...]

Next up at IBM Insights is the Advanced Analytics keynote with a focus on how to get insight out of all these new data sources and infrastructure. The session is focused on Spark, on hybrid cloud-on premise solutions and on trusted data. Companies are moving up maturity curve they say, moving from cost reduction to [...]

I am attending the Teradata Influencers Summit in lovely Del Mar, California. First up is Oliver Ratzesberger, Senior VP of Software, to talk about recent technology innovations and technology strategy. Oliver highlighted some of the key trends and themes for Teradata. He began with a maturity model for “the sentiment enterprise” (video here): Agile Data [...]

Last up an executive panel focused on Watson Analytics: How much data, how complex or what kind of data drives value from Watson Analytics? Self-service is core to the value proposition more than the kind of data or volume of data If you have only a little data then one of the interesting aspects is [...]

Dave Laverty kicked off IBM’s big Watson Analytics announcement event in New York.  The focus today, he says, is the reinvention of the analytic experience with a degree of simplicity that puts analytic power in the hands of everyone. Bob Picciano joined him to make the key announcements. Back in January IBM announced the Watson business unit, a vertically [...]

My final session of the event is George Mathew’s General Session on the product and its roadmap. George recapped Alteryx’s laser focus on data analysts – who make up a big chunk of the audience here – and their focus on making the next best decision. It’s great to see the focus on decision-making not just [...]

Paul Ross kicked off the Alteryx Influencer Summit by reiterating Alteryx’s focus on their core audience – analysts in the line of business. Alteryx wants to empower these analysts and is investing in its tools and strategy with this in mind. First up was George Matthew talking about market and product strategy (mostly under NDA). [...]

Continuing the IBM Big Data and Analytics event we come to Watson. Watson is designed to understand natural language, human-style communication. Watson then trawls through a potentially very large amount of material to create and score some hypotheses as answers for these questions and returns them. With each interaction it also learns what works, what the better answer [...]

SAP recently summarized their Advanced Analytic solution stack, putting all their various advanced analytic components into a single solution stack. SAP sees advanced analytics as important as being competitive in the future will rely on an ability to leverage all kinds of data. They see Big Data, the Internet of Things, the need for increasingly [...]

I last got an update on RapidMiner back in March 2012. The company was founded in 2007 and has 40 employees worldwide. The free product has reached 10,000 downloads a month and the product has some 35,000 active deployments with over 500 customers worldwide (40 added in the last 6 months). The company recently secured [...]

Adaptive Planning was founded just over 10 years ago to deliver cloud financial planning solutions. They have about 1,600 customers across all industries in 80 countries with about 400 partners worldwide. Focused on management planning, reporting, consolidation and analysis they are increasingly in use beyond the finance organization, moving into sales and other operational areas. [...]

As part of our ongoing series on Marketing Decision Management solutions, I got an update from [24]7 recently. Based in Campbell, [24]7 was founded back in 2001 and is focused on helping companies deliver an intuitive customer experience. Still privately held, they were originally focused on managing contact centers, but for several years their primary [...]

I got an update from Convergys on their real-time decisioning engine recently. Convergys is a services company with 75,000 customer management employees across 69 contact centers around the world. They provide contact center outsourcing, technologies for customer contact centers and customer experience analytics. Convergys’ technologies are designed to support contact centers, covering IVR, campaign management, [...]

After lunch at the analyst summit and it’s time for a customer panel involving BMW, Business Analytics Services and Omnicom Group hosted by Les Rechan of IBM. BMW’s initial analytics work was around diagnostic data analysis in the quality area and has grown into a larger corporate analytics with over a hundred projects centered around [...]

I am speaking at the TDWI Executive Summit  in San Diego, August19th at 11:15am on Moving to Real-Time Analytic Decision Making with Decision Management For organizations today, the right time to make a decision is increasingly in real time. Customers want responses in real time, supply chains must adapt to disruption in real time, and fraud must [...]

I got an update from Aha! recently on their Aha! Analytics Platform. Aha! believes that organizations must embed and automate analytic disciplines at the operational level so that people running the business day to day can apply analytics. To deliver on this they have been expanding their analytic platform capabilities, supporting big data and more. [...]

I last got an update from KXEN when they launched InfiniteInsight Genius. Since then they have been rolling out cloud-based analytic applications built around their core modeling engine. In particular they have launched a new product, KXEN’s Predictive Offers, their second cloud-based predictive analytic application. KXEN has historically been focused on B2C companies, especially large [...]