responsive

Humana presented at InterConnect 2017 on their use of business rules on z/OS. Humana is a 3M member health insurer and a user of IBM Operational Decision Manager (ODM), IBM’s Business Rules Management System and has been focusing on using it to modernize some of their key mainframe systems – something that Humana is focusing on [...]

I am delighted to announce a collaboration with Jan Purchase of LuxMagi on a new book, Real-World Decision Modeling with DMN. You can read the full announcement here and Real-world Decision Modeling with DMN will be available from MK Press in print and Kindle versions. As Richard Soley, who has graciously agreed to write a foreword for us, says: “A [...]

I last got an update on InRule back in 2014 when I was updated on 4.6. Catching up with them recently I got a company and product update. They continue to focus on healthcare (insurance and delivery), insurance, banking and government. Some of their new customers are using InRule with Microsoft Dynamics CRM as part [...]

This week’s white paper of the week is “Responsive Customer Engagement in Banking:” Relevance, real-time and recency drive improved customer engagement. Banks are facing new competitive dynamics, increasing regulatory requirements, and more demanding customers. Building share of wallet with existing customers is critical to future growth. Banks must create responsive customer engagement by delivering relevant [...]

The white paper of the week this week is Responsive Customer Engagement in Banking Relevance, real-time and recency drive improved customer engagement. Banks are facing new competitive dynamics, increasing regulatory requirements, and more demanding customers. Building share of wallet with existing customers is critical to future growth. Banks must create responsive customer engagement by delivering [...]

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service – Companies hope that “chief customer officers” will provide better service. Yeah, right’. The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said [...]

Progress Corticon Business Rules Management System (BRMS) v5.2 was delivered in February and focused on key enhancements for natural language support, mobility, and Progress Software integration.  Since the first version nearly a decade ago, Corticon has focused on offering easy-to-use tools to express and manage decision making logic.  The Corticon business rules expression language is [...]

I had no slides for my session but I thought I would post my notes or outline: I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for [...]

Many organizations’ agility and responsiveness is hamstrung by their legacy systems. Replacing them wholesale is impossible but the constraint they impose on the business is unacceptable. In this session I will show how you can use Decision Management and business rules to avoid replacing the whole application while still maximizing agility and improving business alignment. [...]

The folks at IDC (Dan Vesset, Maureen Fleming, Steve Hendrick, Henry Morris and others) have just released Worldwide Decision Management Software 2010–2014 Forecast: A Fast-Growing Opportunity to Drive the Intelligent Economy – the first ever market sizing for “Decision Management”. This is exciting – it’s great to have a leading research organization like IDC pull [...]

My friends at Progress have a survey you might enjoy – it’s short so it won’t take you long and I will be analyzing the results in a few weeks so you will find out what the results were pretty quickly. It’s at surveymonkey.com/s/decisionmanagement. You can also listen to some podcasts I did for Progress [...]

I recently wrote a white paper on Building Responsive Enterprises – One Decision at a Time for Progress Software and gave a webinar on the same topic. These are now available for download on the Progress site. Enjoy. (Updated with easier links)

I am giving a webinar on “Building Responsive Enterprises – One Decision at a Time” with Progress Software this week. I will discuss how decision management improves business performance by identifying the key decisions that drive value in your business. I will discuss: The responsive enterprise The need for decisions Business rules and business alignment [...]