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Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]

One of the questions I asked Andrea Scarso co-founder and COO of MoneyFarm when I interviewed him was “In your experience what are some of the top challenges for analytic professionals in terms of maximizing the business impact of what they do?” In this post I’ll take a couple of his comments and expand on them [...]

Someone pointed out an old post of mine recently and, as they said it was particularly useful to them, I thought I would re-post it: Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying [...]

UPDATED 2/19/2015 for SAS® Decision Manager v 2.2 reflecting ongoing integration of capabilities into the core product as well as new features (in italics). SAS has announced its new Decision Management product – SAS® Decision Manager  – back in 2013 and it is now in version 2.2. Over recent years SAS sees an increasing focus [...]

I am attending IBM IMPACT and this is a duplicate post for one running on the IBM IMPACT Blog. Business rules get everywhere – we have business rules in our user interfaces, in data quality, in business processes and more. But when organizations adopt a business rules management system they are focused on improving decision-making. [...]

I have been getting a bit behind with my blogging and tweeting recently but I was struck by a comment on Howard Dresner’s thread (@howarddresner) based on preliminary results from his survey (http://wisdomsurvey.com). #BetterDecisionMaking (so far) is the top goal for #BusinessIntelligence – wisdomsurvey.com #BIWisdom — Howard Dresner (@howarddresner) March 8, 2013 and Boris Evelson [...]

One of the sessions I am most looking forward to is next – Ryan Schmiedl and SAS’ view of Decision Management. Ryan kicks it off with examples of operational decision making – credit card approvals, car loan approval, claims payment. Decisions about transactions made in real-time or near real-time. These systems, Decision Management Systems, embed [...]

I am often asked about the difference between decision support systems and decision management systems. This is an interesting topic and one that is central to the value proposition of decision management systems so I thought I would revisit it. All decisions involve a choice, a selection of a course of action from a set [...]

IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]

#8. We’re doing fine as we are; why fix what isn’t broken? What this normally means is that there are no obvious decision-centric problems in the current IT portfolio. I am reminded of a story I heard a long time ago. An IT leader was called in and asked to give a report on the [...]

IBM made a big announcement about Decision Management today. They are marking what they see as a new era of computing, cognitive computing that allows us to build systems that learn and, in my words, make decisions. All these new technologies, analytics and more, are about making better decisions. As Mike Rodin put it, the [...]

My friends at GDS Link (First Look here) are giving a webinar “It’s Not Just About the Approval – Getting to the Optimal Credit Line Assisgnment, Product & Rate” on Thursday June 28 at 1:00pm ET. I will be presenting and taking questions as we go through the role of rules, analytics and optimization in [...]

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG). First, I often find that when organizations start with business rules they begin by just trying to capture [...]

IBM IMPACT Day 2 Keynotes

Johan Gerber of MasterCard kicked things off on day 2. MasterCard does not actually issue the cards with their logo on, they are a technology company that provides a network to link consumers, 32,000,000 businesses and 22,000 card issuers. The network is very high performance, handling 100 pieces of information and processing each transaction in [...]

It used to be that analytics were applied in batch, updating the database with a score or customer segment based on yesterday’s data. It used to be that these models could take months to implement, so that the models themselves were based on data that might be months out of date. It used to be [...]

Sapiens has been around for over 25 years developing technology solutions around business rules and model-based development, specifically in financial services and insurance. Established in 1982 and NASDAQ traded, they have $100M in annual revenues post a couple of recent mergers. They have over 750 employees in US, Canada, UK, Japan, Australia, Belgium and Israel. [...]

KDNuggets had an interesting poll this week in which readers expressed themselves as Skeptical of Machine Learning replacing Domain Expertise. This struck me not because I disagree but because I think it is in some ways the wrong question: Any given decision is made based on a combination of information, know-how and pre-cursor decisions. The know-how [...]