offshore

Jeff Bernstein of Strategem Portfolio Services gave an overview of the latest developments in collections. Jeff’s company has a product called Strategy Director (about which I blogged before). Jeff does a lot of work with collections groups and all too often sees a failure to implement analytics even where those analytic models are being developed [...]

Shao Fang presented the D3 (Demand Driven Development) program and their work on integrating business rules into the Intalio BPMS. A few notes on the D3 program: Not custom development Community suggested projects Customers put up money for features they really want and get credit for them Some are decoupled and done offshore, some more [...]

Colin Tuebner wrapped up with a session on BPM and change management. The presentation is based on a set of interviews with those customers using BPM a while and doing a good job at managing process change. The theme is “Organizations use different patterns for controlling change; choose yours and don’t let change manage you.” [...]

I had to blog the last two sessions on paper – there are no power sockets in the hotel (the Palazzo at the Venetian in Las Vegas, conference planners please note) and my battery eventually gave up. So, back in the hotel now, here’s a summary of the notes I took. Sharyn Leaver presented on [...]

BusinessWeek had a great article on customer vigilantes last week – Consumer Vigilantes. The inability of companies to provide decent customer service has become more and more of an issue in recent years. Partly this is due to off-shoring and cost-cutting, but I believe the stupidity of their information systems is even more to blame. [...]

This second to last post in the series is focused on the specific ability of Enterprise Decision Management or EDM to reduce fixed IT costs. This comes in two main “flavors” – using EDM to reduce maintenance costs through legacy modernization and using EDM to reduce the risks and costs of outsourcing. Both legacy modernization [...]