mobile

McKinsey came on stage talking about digitization. They see that different industries are at different points in the digital disruption. New trends begin and early adopters grow, start transforming mainstream companies and then a tipping point is reached where some incumbents die. So, for instance, disruption of retail banking is just starting while traditional media/video stores, for instance, [...]

Brad Strock of PayPal presented on innovation. He laid out the three stages of money: Money 1.0 is what you might call traditional coinage and notes. Money 2.0 was the credit revolution with revolving debt, credit and debit cards etc. These have become the pre-eminent means of payment for many people. Money 3.0 is what PayPal [...]

OnStar presented at PegaWorld on their use of Pega Decision Management (the old Chordiant product) for managing telematics to improve customer experience. OnStar handles 7M customers worldwide and about 4 calls per second. It has handled more than 780M customer interactions to date including 3.8M emergencies and nearly 10M remote door unlocks. OnStar began as a [...]

Kerim Akgonul came up next to talk products, in particular Pega 7. Pega 7 was released last year and is being used around the world. Pega 7 focused on several elements: Visibility through the common case interface Speed and accuracy through automation of processes and decisions Speed and accuracy also of development, making it easier [...]

I am attending PegaWorld 2014 and we kicked off with the opening keynotes with a focus on becoming a digital enterprise.  New channels, more devices are driving an unprecedented degree of change according to Alan Trefler, CEO. Organizations must become digital by design, intentionally, focusing on three key areas: The power to engage with customers, [...]

TIBCO Spotfire 6.5 (announced last month) has new capabilities around easier access to data, location analytics and R. To support effective data discovery and visualization, TIBCO believes it is essential to allow users easy access to analytics against the increasingly wide range of data sources that are available. It’s not enough that the visualization tools [...]

I just presented on The Mobile Enterprise: Driving the Need for Better Decisions & Smarter Processes. Here are the slides: The Mobile Enterprise: Driving the Need for Better Decisions & Smarter Processes from Decision Management Solutions The consumerization of technology in enterprises, increasingly mobile employees and the demands of more social, mobile and connected consumers [...]

A very high powered executive panel – Bob LeBlanc, 6GMs and a Global Leader from GBS – took questions. No particular structure but here are some key takeaways: IBM has made, and continues to make, investments in a broad range of flexible cloud approaches supporting public, private, hybrid and localized cloud. It sees the flexibility [...]

Marie Wieck came back to discuss how to create the kind of composable business  IBM discussed on day 1. It’s critical, she says, to keep customers at the center and drive a new process from this. It’s key to use data to make better decisions, and it’s important to have the kind of scalable infrastructure [...]

A few extra items on IBM’s mobile strategy from a panel here at IMPACT: IBM’s Worklight Platform is continuing to evolve (see this review of their MobileFirst portfolio) with a focus both on providing great middleware for native apps and support for hybrid applications. Recent improvements include QA tools, running the Worklight foundation in the [...]

Tangerine Bank, an IBM customer, kicked off IBM IMPACT 2014 discussing how they are using technology to re-imagining and simplifying banking. In particular Tangerine is focused on becoming a mobile-centric or mobile first bank. They are trying to raise the bar on mobile banking applications, adding things such as voice activation and offline access. Working with [...]

SAP recently summarized their Advanced Analytic solution stack, putting all their various advanced analytic components into a single solution stack. SAP sees advanced analytics as important as being competitive in the future will rely on an ability to leverage all kinds of data. They see Big Data, the Internet of Things, the need for increasingly [...]

I got an update from Zoot recently about their zDecision product (having last been briefed back in 2012). First, a quick update on Zoot: They are focused almost entirely in the financial services industry, especially on lenders. Their products are designed to be very flexible and so support the kind of out of the box [...]

I am part of a panel at IBM’s IMPACT 2014 on New Systems Meet New Business Challenges: Turn Data into Insight to Make More Accurate Decisions  (BDL-1378), Monday April 28 at 5:15pm Interactive systems, mobile devices, and social networks generate more data every day – and this is not going to stop. Making sense of this astronomic amount [...]

I am speaking at IBM’s IMPACT 2014 on The Mobile Enterprise – Driving the Need for Better Decisions & Smarter Processes (SPD-2798), Tuesday April 29 at 3:45pm The consumerization of technology in enterprises, increasingly mobile employees and the demands of more social, mobile and connected consumers are putting increased pressure on enterprises. Adopting mobile management and [...]

IBM has made significant investments in the mobile market in recent years. Various acquisitions and internal development efforts have resulted in a portfolio of product and service offerings under the banner of IBM MobileFirst. IBM recently summarized the state of the mobile market and its MobileFirst portfolio for analysts. It’s worth noting up front that [...]

I am giving a webinar on Nurture Customer Loyalty With Personalized Messages and Channel Alignment for the Association of Strategic Marketing on March 17 at 1:00pm Eastern More customers are using more channels and with the growth in mobile and other automated channels it’s challenging to deliver personalized, targeted messages across channels and over time. One-size-doesn’t-really-fit-anyone [...]

I last got an update on IBM’s Operational Decision Management (release 8) back in April 2012. IBM is positioning its Operational Decision Management capability as part of its Smarter Process stack, alongside Business Process Management and Case management. The ongoing focus is on managing business policies at scale and providing enterprise-class governance. With ODM 8.0 [...]

Adaptive Planning was founded just over 10 years ago to deliver cloud financial planning solutions. They have about 1,600 customers across all industries in 80 countries with about 400 partners worldwide. Focused on management planning, reporting, consolidation and analysis they are increasingly in use beyond the finance organization, moving into sales and other operational areas. [...]