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Syndicated from ebizQ Phil Murphey, over at Forrester, had a post on  Apps Modernization – What are Your Top Priorities in 2010/11? that reminded me I wanted to write about modernization a little before the year got too far advanced. As Phil says the coming years are going to be really interesting: Leading edge technologies [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Finally the platform must allow effective collaboration between all the various groups involved in decision making. The IT department that runs the operational systems, the business people who make decisions and set policy, the executives who drive strategy and even the [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Because compliance is essential in decision making, the traceability of decisions and decision making logic to the organization’s objectives, regulations and policies is essential. Business users changing decision making must understand how that change will impact the organization, how it supports [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Not only must the platform support complex and potentially long-running cases, it must do so in a decision- and automation-centric way. It is not enough for the platform to support the definition of complex cases and their tracking and management over [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Decision-centric organizations try to automate decisions where possible so any platform must allow the automation of decisions. Plugging decisions into high throughput, rapid response, transactional systems must be possible and real-time decision making supported. In addition the platform must provide automated [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. First and foremost a suitable platform must focus on decisions. It must support the definition of the decisions involved in running a business separate from the processes and functions that are involved. It should allow the business logic, the rules or [...]

Syndicated from ebizQ Decision-centric organizations also focus on automating, not just supporting, decisions. They use this focus to develop simpler, standard processes and to become more event-driven. With decisions at the forefront, organizations need to change their thinking about automation. Instead of regarding information systems as simple stores of information that people use, they need [...]

Syndicated from ebizQ The first critical characteristic of a decision-centric organization, obviously enough, is a focus on decisions instead of processes or functions. The decisions an organization makes, the actions it selects from the possible alternatives are critical. Decisions are what make strategy real and drive results and performance against metrics. Implementing a strategy defined [...]

A decision-centric organization

Syndicated from ebizQ This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on [...]

Smart systems in business

Syndicated from ebizQ K. Mani Chandy is one of my fellow bloggers on ebizQ and his first post had a title that caught my eye – Smart Systems in Business: A Biological Metaphor. Given my focus on decisions to make smarter systems (or, as Neil and I put it in our book, Smart (Enough) Systems) [...]

A predictive enterprise

Syndicated from ebizQ I was reading an old SPSS presentation the other day and found a great definition of a Predictive Enterprise: A predictive enterprise: Derives maximum value from its data assets Understands its business by gaining deep insight Leverages advanced analytics to predict outcomes Turns this knowledge into action to optimize decision making across [...]

Syndicated from ebizQ My buddy Claye Greene, Principal Consultant at Technology Blue (a Decision Management Solutions partner) wrote a great little article on Decisions and Complex Event Processing that I highly recommend. Like Claye I think Event Processing and Decision Management are highlly complementary and Claye sums it up nicely in his article: To maximize [...]

A decisioning elevator pitch

Syndicated from ebizQ So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning? Is it that decisioning can change the basic assumptions of your business – decoupling [...]

I hosted a panel last week on predictive analytics at the Business Analytics Summit. I was joined by Richard Boire of the Boire-Filler Group, Jean-Paul Isson of Monster.com and Michael Berry of Data Miners (and author of Data Mining Techniques, one of my favorite Data mining books). I asked a series of questions and we [...]

I am hosting a panel on Predictive Analytics at the Business Analytics Summit and I got a chance to attend a session beforehand where Dave Stodder presented on performance management and Key Performance Indicators. Dave began by emphasizing that performance management is both a business and IT issue and that it needs to link people, [...]

Syndicated from ebizQ In a press release just over a month ago, Gartner said that Context-Aware Computing will provide significant competitive advantage. As the press releases says: Gartner defines context-aware computing as the concept of leveraging information about the end user to improve the quality of the interaction. Emerging context-enriched services will use location, presence, [...]

Syndicated from ebizQ The new book from Barb von Halle and Larry Goldberg, The Decision Model: A Business Logic Framework Linking Business and Technology, is now available. This book outlines an approach for capturing and managing the business rules you need to understand in order to implement a Decision Service. It complements the use of [...]

Syndicated from ebizQ I got an interesting comment on my recent post about the top 4 concerns of CIOs. Joanne makes a number of points in her comment that I thought should be addressed: a business rules engine is not nearly enough. What is needed instead is a means to model manage and measure the [...]

Syndicated from ebizQ I was reading an article on The top 10 CIO concerns and I was struck by the first four: Business productivity and cost reduction IT and business alignment Business agility and speed to market Business process re-engineering It seemed to me, reading this list, that all four of these were concerns that [...]

Syndicated from ebizQ Last week I wrote a piece on the risks of pursuing BPM without decisioning. As promised, here are some thoughts on how to get started. Identify your decisions Step one is to find and name and manage the decisions that matter to your processes. Finding decisions is not always that easy, though [...]