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Operational Intelligence Panel

A panel of customers (TXU Energy, Pfizer, NY State Dept Taxation and Finance – one of my favorite Decision Management stories and included in this white paper for instance) discussed how to link processes to performance management with Daryl Plummer  of Gartner and the folks from ebizQ. No attempt to make a coherent story, just [...]

I am participating in the ebizQ BPM in Action event later this month – I am giving a webinar on BPM and Intelligent Operations – and I recorded a podcast on this topic with Peter Schooff. If you are interested in how analytics impacts BPM you can listen to the Smarter BPM podcast and register [...]

I am giving a webinar on BPM and Intelligent Operations as part of the ebizQ BPM in Action series on March 10. Operational systems can certainly be made more efficient with BPM, but what about making them more effective? Increasingly, companies need intelligent operations that deliver a real improvement in effectiveness. BPM is the right [...]

Syndicated from ebizQ Last week Carole-Ann posted on 2 MegaTrends at Business Rules Forum 2010. I normally agree with a lot of what she has to say but this time I am going to have to take exception to one of her points. Her second mega trend is that innovation has dried up in the [...]

Syndicated from ebizQ Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying applications”. This focus on agility is not, perhaps, surprising but it prompted an interesting comment from John Owens (who tweets [...]

Fixing the BP Fund claims process

Syndicated from ebizQ I saw yet another article about the claims being paid by the BP Fund this weekend – BP fund czar promises bigger, faster claims – and it struck me that every time there is a disaster we go through this. Something happens, lots of people need to make claims, some process gets [...]

Simplifying complex processes

Syndicated from ebizQ There are lots of good reasons for adopting business process management as an approach, and a Business Process Management System as a technology. The benefits that can be gained are real but they can be undermined by over complex process designs. If the process you end up designing is the BPMN or [...]

Syndicated from ebizQ William Band at Forrester (@waband) recently tweeted that his next research project was: When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each? I replied that companies should be sure to manage customer treatment decisions too and he asked me to expand on that thought. [...]

Use Cases and Business Rules

Syndicated from ebizQ Barb von Halle and Larry Goldberg had an interesting article titled Use Cases and Business Rules – can they work together over on Modern Analyst. In the article they discuss the role of the Decision Model and business rules in use cases. They make some good points and I have a simple [...]

Syndicated from ebizQ The McKinsey Quarterly had an article today on Ten Tech-enabled business trends to watch and number 5 caught my eye -Experimentation and big data. As the authors say What if you could analyze every transaction, capture insights from every customer interaction, and didn’t have to wait for months to get data from [...]

Syndicated from ebizQ I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management: First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12 10:00 am to 10:50 on “Decision Services Need More Than Rules”. Rules [...]

Syndicated from ebizQ I got another comment on an old article of mine that is linked to a popular programming site – Don’t soft-code, use business rules. This remains my most commented post and the new comment basically repeats some of the arguments made before – that making a change to code is only hard/time [...]

New book on BPM and BI

Syndicated from ebizQ The 2010 BPM and Workflow handbook is now available for pre-order at a great discount. This year’s book focuses on the role of Business Intelligence in the context of BPM. As Keith Swenson, WfMC Vice Chair says, “Business (Process) Intelligence is a field that is just beginning to show very promising results. [...]

I am participating in the ebizQ BPM in Action series this month.  I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23. Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process issues at [...]

Syndicated from ebizQ Sapphire, SAP’s big show, is on this week and I have been following the twitter stream (I was invited but couldn’t make it). Merv Adrian (@merv) had a sequence of posts about some SAP customers (Shell and Unilever) that really struck me: Shell … “Once you pour electronic concrete, it’s hard to [...]

Syndicated from ebizQ Lots of articles talk about the need to provide BI and analysis on mobile devices. And lots of enterprise applications want to “mobilize” themselves. But I don’t see it. I don’t think employees want to do BI on a smartphone or even data mining on an iPad. Nor do they just want [...]

Syndicated from ebizQ Johan den Haan had a great post on Business Agility through Model Driven Development in which he had 3 things important to driving business agility: Provide short feedback cycles. …From the start you need iterations, a lot of them. …finally learn from the production system by monitoring it and feeding that information [...]

Syndicated from ebizQ John Reynolds had an interesting post a little while back where he shared some thoughts on Perfect development tools. His emphasis was on support for things like iterative and test-driven development but it seems to me that there is also a need to move application development beyond code. While developers do need [...]

Syndicated from ebizQ I am working with some folks at SAP on a new BPM book – Applying Real-World BPM in an SAP Environment. I am working on chapters about the role of decisions in processes (check out this post for some help on this topic) and on the use and management of business rules [...]

Decision points

Syndicated from ebizQ My friend Jerome had a post this week on finding decision points – the spots in a business process where you make a decision – that was prompted by discussions he and I had with a joint client. Jerome focuses on certain kinds of activities and the words that describe them like [...]