decisioning

The folks at CNET posted “Please Get Me a Live Human: Automated Phone Menus Are the Absolute Worst” – just the latest article I have seen on this topic. They make some good points (standard way to get a human, stop talking about changed menu options, don’t suggest the website, call backs etc) but they [...]

Like many of you, I am sure, I am fan of xkcd. After all, any site that is both humorous and has a wiki to explain WHY it’s humorous (explainxkcd.com) must be good. A recent one struck a chord: We do a lot of work with companies that have been investing heavily in digitizing their [...]

I am super-excited to announce that an article I have been working on with Michael Ross has just been published on Harvard Business Review – Managing AI Decision-Making Tools The nature of micro-decisions requires some level of automation, particularly for real-time and higher-volume decisions. Automation is enabled by algorithms (the rules, predictions, constraints, and logic [...]

It’s been a while since I did a product review on the blog, but I recently caught up with the team at Zoot and thought a blog post was in order. Zoot, for those of you who don’t know them, deliver capabilities and services for automated decisioning across the customer credit lifecycle. They’ve been at [...]

Don’t jail your logic in code Our friends at Data Decisioning forwarded an article from The Register recently – Inflexible prison software says inmates due for release should be kept locked up behind bars. The basic building blocks of this story is that there is a module calculating release dates for prisoners that was clearly [...]

Gartner recently published a piece “Top 10 Trends in Data and Analytics, 2020” that you can currently get from our friends at ThoughtSpot (registration required). It’s an interesting report you should definitely check out. My favorite section was the one on Decision Intelligence, within which they include the kind of digital decisioning or decision management [...]

A survey in CIO magazine on IT leaders’ thinking in the current crisis revealed that a plurality (37%) chose digital transformation as their first priority to help the business persevere through the current disruption. Moreover, a full 61% of respondents agreed with the statement that the effects of the pandemic are actually accelerating digital transformation [...]

The COVID-19 Coronavirus has upended the world economy – and your business. While the impacts to date have been dramatic, we have to face the fact that this is the beginning of a new normal – a world in which this virus circulates. This will have short- and medium-term consequences for your business regardless of [...]

Some of our old friends at Gartner have just published some great research on Decision Management. Specifically they have extended their work on Decision Management Suites (blogged about here) and focused on How to Choose Your Best-Fit Decision Management Suite Vendor [Gartner subscription or modest fee]. As they say in the intro: Decision management suites [...]

I recently got together with Irene Lyakovetsky of Saugatuck Worldwide and well known independent analyst Jim Sinur to talk Digital Decisioning. Irene released our talk on her Saugatalk channel as a great series of snippets: Introducing Digital Decisioning and focusing it on operational, transactional decisions Using decision modeling and empowering the business owner Using Low [...]

Craig Bedell – an insurance industry luminary and old friend – published a great article last week on Carrier Management – The Insanity of Analytics in Insurance (NOW FREE – no membership required). Despite an abundance of optimism over analytics, AI and more, the insurance industry still has challenges realizing the potential benefits of these [...]

Digital Decisioning: Using Decision Management to Deliver Business Value from AI There is an artificial intelligence (AI) revolution underway in enterprises across the globe as companies continue to adopt predictive analytics, machine learning and other AI across their businesses. This revolution puts managers and executives under enormous pressure to use AI to run their businesses more effectively. How do they do this? Will people lose their jobs?  Most [...]

John Rymer and Mike Gualtieri of Forrester Research have just published a new piece of research – The Dawn Of Digital Decisioning: New Software Automates Immediate Insight-To-Action Cycles Crucial For Digital Business. This is a great paper – not only does it mention some Decision Management Solutions’ clients as examples, it makes some great points [...]

DecisionCAMP 2018 in in Europe – Luxembourg to be precise – September 17-19. This is a great event and well worth your time if you are interested in the nuts and bolts of decisioning technology, Decision Management or decision modeling. Last year’s event in London was great with a wide range of presentations and lots [...]

I have written before on how a decisions-first approach is ideal for success with AI. After reading David Roe‘s article 11 Questions Organizations need to Ask Before Buying into AI I thought a few more comments were in order: If you focus on decisions first and on how you must/could/want to make the decision, you can [...]

All industry standards offer interchange. Successful standards offer skills interchange not just a technical interchange format. The Decision Model and Notation (DMN) decision modeling standard has a published XML interchange format, of course, and several of the committee’s members are working really hard to iron out the remaining issues and make the XML interchange more [...]

BPMInstitute.org would like to get your insights on how you’re using Digital Decisioning and Analytics in your organization. Your feedback will help shape articles and focus at BPM Institute for 2018. Digital Decisioning and Analytics survey Are you using analytics and reporting to innovate business functions and models? What is the state of your analytics [...]

Last week, Silicon Valley research firm Aragon Research cited Decision Management Solutions as a visual and business-friendly extension to digital business platforms and named us a 2017 Hot Vendor in Digital Business Platforms. We’re delighted about this and feel pretty strongly that this validates our vision of a federated digital decisioning platform as an essential ingredient [...]

Avola Decision is a decision model-based decisioning platform migrating from supporting the proprietary TDM (The Decision Model) approach to support for the DMN (Decision Model and Notation) open standard. I reviewed the previous product and since then the team has been working on a new product. The new Avola Decision is .Net based on the [...]