≡ Menu

decision discovery

An interesting thread over on LinkedIn got into a discussion of terminology and I thought I would share my opinion on this here: Decision Management is an approach for supporting, automating, managing and improving decisions. Decision Management Systems are systems that automate and manage repeatable decisions. Decision Support Systems support people manage decisions, both repeatable [...]

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

In a recent article over on All Analytics – Analytics-Business Alignment Needs Work – Beth Schultz discussed a set of Gartner predictions written up by Doug Laney. In particular she highlights Gartner’s finding that companies cited …aligning BI initiatives with corporate strategy and objectives nearly three times as often as they called out technology-related issues [...]

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

A recent post on the IBM Good Decisions Blog – When Should You Automate a Business Decision? contains a list of ten levels of automation from a paper by Parasuraman, Sheridan and Wickens (available to IEEE members here). This set of 10 levels runs from 1 (computer offers no assistance) to 10 (computer acts autonomously). [...]

Decision Management Systems are the next generation of information systems. Agile, analytic and adaptive, Decision Management Systems put business rules management systems, predictive analytics and optimization to work improving the effectiveness and efficiency of your operations. Decision Management Systems are agile – easy to change, easy to keep compliant and transparent in their behavior. They [...]

I will be hosting a three part free webinar series How to Build Decision Management Systems this Fall. Decision Management Systems are the next generation of information systems. Agile, analytic and adaptive, Decision Management Systems put business rules management systems, predictive analytics and optimization to work improving the effectiveness and efficiency of your operations. Decision [...]

As part of our ongoing efforts at Decision Management Solutions to promote the discipline of Decision Management we have been updating our white papers. I already blogged about a new white paper focused on Business Process Management – The Decisions at the heart of your process – and our update of Maximizing the value of [...]

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency. The diagram at left shows how [...]

A new white paper is posted to Decision Management Solutions company site, “Maximizing the Value of Business Rules – Decision Management streamlines and focuses business rules projects for faster, more effective deployment“. Summary: Business rules management systems deliver on the promise of costs savings, agility and happy customers. Yet for many companies, business rules efforts remain point [...]

A new white paper is up on Decision Management Solutions company site, “The Decisions at the Heart of Your Processes – How Decision Management simplifies business processes and improves results.” It is a companion paper to the workshop I gave last week at Gartner BPM 2011. Summary: Companies applying Business Process Management can create simpler and [...]

I am giving a workshop on Decision Management: Practical Steps to Get More From Your Business Rules Investment Monday October 31, 1:30-4:30pm Eastern at the Building Business Capability 2011 conference in Florida. The business rules approach, and business rules management systems, work. Organizations adopting them show clear benefits and a positive return on investment. Practical [...]

Insurers face an explosion of direct sales channels: websites, mobile and call centers, with the rapidly evolving world of social media opening up even more opportunities. Driving consistent customer treatments and profitable direct sales across dynamic distribution channels, while effectively managing risk, is a huge challenge. As Deb pointed out, linking all customer communication together [...]

Syndicated from B-Eye-Network I recently wrote an article for the IIA on decisions, decision management and analytics. This was prompted by Tom Davenport’s recent interview on the Sloan Business Review on Reengineering your decision making processes about analytics and how companies make decisions. This interview also prompted Boris Evelson of Forrester to write this blog [...]

Syndicated from International Institute for Analytics Tom Davenport was interview recently by the Sloan Business Review on Reengineering your decision making processes about analytics and how companies make decisions. While the interview is mostly focused on manual decision making, many of the points are just as valid when you consider decision management and decisioning technology [...]

Rules discovery in decisions

Alan Fish has another great post over on his blog – DRA: Rules Discovery. He makes what I consider to be an essential point that is easily forgotten – you are not trying to find rules just so you know what they are, you are finding rules so you can make better decisions! Check out [...]