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Stuart Wells, the CTO of FICO, came up to give the keynote and talk about FICO’s big cloud announcements: FICO Cloud-based Decision Management Platform (announcement here) FICO Analytic Cloud (announcement here and sign up here) Customer engagement applications  on this cloud platform announcement here (discussed also in this blog post). Stuart began with a couple of stories. [...]

Josh Prismon and Matt Beck came up next to walk through a 5 step plan for Big Marketing – Marketing in the era of Big Data. Admit you have a problem Stop interrupting and start understanding Create a personal dialogue guided by analytics Continuously improve your decisions Push out by building network effects The context for this [...]

I am attending FICO World and blogging some sessions. First up is one presented by Doug Clare and Sally Taylor-Schoff talking about the impact of showrooming on financial services. Showrooming, of course, is the practice of examining a product in a physical location and then buying it online. Consumers have more and more apps to [...]

I am attending the IBM Big Data Management launch today and will do my best to blog it as it happens. Steve Mills, on video, kicked things off. Steve began by pointing out that the price performance boost of recent years has made a whole new class of use cases reasonable. In particular more data [...]

Silverlink – an update

Several years ago I did some work with Silverlink – speaking at a series of roadshows for their product – and I got an update recently. Silverlink focuses on helping healthcare organizations engage their members more effectively with personalized, multi-channel outreach. Silverlink works with health plans and pharmacy benefit managers to get their members to [...]

IBM BPM and ODM Analyst Summit

Getting started at the IBM analyst summit for business process management and decision management. David Millen kicked off with a somewhat rambling introduction to the current state of process and decision management in the market and at IBM. Some key points: Managing business processes, making them more efficient, remains the top priority for companies when [...]

Gagan Saxena, Decision Management Solutions’ VP Consulting is giving a webinar on Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach at 10am Pacific/1pm Eastern on October 16th. Redesign your business for the big-data driven, social and mobile consumer. Attendees will be introduced to a company trying to build capabilities to [...]

I recently got an update on release 8 of IBM’s Operational Decision Management product (last reviewed here).With this release, the user experience and the user interface have been completely overhauled and the integration between rules and events has been improved. The look and feel is also increasingly shared with the BPM product and, to be [...]

I recently spent some time with the Bosch Software Innovations team (makers of Visual Rules, recently reviewed on the blog) and one of the topics of discussion was the Internet of Things – an area of research of great interest to Bosch as a whole. As Wikipedia puts it this refers to “uniquely identifiable objects (things) [...]

My friends at GDS Link (First Look here) are giving a webinar “It’s Not Just About the Approval – Getting to the Optimal Credit Line Assisgnment, Product & Rate” on Thursday June 28 at 1:00pm ET. I will be presenting and taking questions as we go through the role of rules, analytics and optimization in [...]

I am giving a webinar with Gagan Saxena (@Gagan_S), CIO of Apple Vacations on A New Approach to Business Design at Apple Vacations on May 22, 2012 at 10:00 am PT, 1:00 pm ET. Gagan and I will present how how Apple Vacations applied Decision Management to redesign the consumer experience and create a “smart system” that would [...]

IBM IMPACT Day 2 Keynotes

Johan Gerber of MasterCard kicked things off on day 2. MasterCard does not actually issue the cards with their logo on, they are a technology company that provides a network to link consumers, 32,000,000 businesses and 22,000 card issuers. The network is very high performance, handling 100 pieces of information and processing each transaction in [...]

The Forbes Mini Main Tent was kicked off by Mike Perlis, CEO of Forbes. Mike focused on how to build a business as strong as the Forbes brand – something with four legs: Keep print business on track Build the digital business for growth Develop brand extensions like conferences and international Become a great technology [...]

After a great introductory session from Walter Isaacson (biographer of Einstein, Franklin and Jobs), we kicked off the main session at IBM’s largest IMPACT conference with over 8,500 attendees with a focus on re-thinking IT. Marie Wieck started by discussing how core applications are changing. IBM claims that $5Trillion run on IBM hardware. These systems [...]

Session 2420 at IBM’s IMPACT is titled “From Business Rules to a Decision-Centric Organization” and is being presented jointly by me and a client of mine – Gagan Saxena of Apple Vacations. Apple Vacations is expanding its B2C business by improving consumer experience, adding intelligent personalization and dynamically creating product packages – a dramatic shift [...]

Steve Mills kicked off the IBM Smarter Analytics Leadership Summit. Business Analytics matter, he says, as shown by the focus of CEOs (8 out of 10 expect complexity to increase, enterprises applying analytics are more successful etc). The need for analytics is pervasive, with every industry seeing a massive expansion in the volume of data [...]

This session is focusing on three specific functional areas – customer intelligence, financial crimes/fraud and risk management. Customer Intelligence The landscape of Customer Intelligence involves the growth of empowered consumers thanks to the proliferation of channels, the explosion of data and the evolving CMO role as they have to balance analytical and creative. SAS’s vision [...]

Four themes in business visualization: Consumer-oriented BI Walk up and use, understanding through visualization, self-service Deriving value from big data Analytics and visualization that scales with in-memory Approachable analytics Integration into the user’s world Outlook, Office, mobile The new product (coming in March) has four components: Environment Manager for setup and monitoring Visual Analytics Explorer for [...]

First Look – Zoot

Zoot was founded in 1990 and has been providing hosted decision management solutions since 1992. With a focus on financial services, Zoot’s clients include 3 of the top 5 U.S. banks and they work with clients of all sizes and across all lines of business.  Instant credit decisioning is one of their critical offerings, but [...]

Jim Davis of SAS had an interesting post back in October – What do retail banking customers want?– in which he talked about the results of some consumer surveys and the banking industry’s response. The three results Jim discussed were clarity and fairness, easy access and quality customer experience. Interestingly I see all three of these [...]