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A survey in CIO magazine on IT leaders’ thinking in the current crisis revealed that a plurality (37%) chose digital transformation as their first priority to help the business persevere through the current disruption. Moreover, a full 61% of respondents agreed with the statement that the effects of the pandemic are actually accelerating digital transformation [...]

The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.

The new normal of COVID-19 requires systems that let you react quickly and accurately.

The COVID-19 Coronavirus has upended the world economy – and your business. While the impacts to date have been dramatic, we have to face the fact that this is the beginning of a new normal – a world in which this virus circulates. This will have short- and medium-term consequences for your business regardless of [...]

We’ve blogged recently about some of the challenges in analytics and AI – How More Companies Can Maximize the Potential of Analytics and 80% of insurance carriers aren’t delivering high impact analytics – building on some great McKinsey research. They recently published another article, this time targeted at Chief Analytics Officers – Rebooting analytics leadership: Time to move beyond the [...]

Jim Sinur of Aragon Research recently published a new blog Mounting Pressure for Better Decisions. He argues, correctly, that decision making is under pressure because there is more data available than ever before, a need for faster change in the way organizations make decisions to respond to evolving circumstances and a general need for speed in [...]

Ginni Rometty kicks off the main event with her opening keynote focusing on putting smart to work. Her premise is that everything could be changing now because business and technology architectures are changing at the same time – something that does not happen very often. The opportunity is for exponential change across all businesses thanks [...]

I have been working on Decision Management since we first started using the phrase back in 2002 – I’m probably the guilty party behind the phrase – and Decision Management Solutions (the company I run) does nothing but Decision Management. This gives us a unique perspective on new technologies and approaches that show up. One [...]

I am presenting on Adopting Process and Decision Technology – the Subject Matter Expert’s Perspective with Alexandra Caraballo of Kaiser Permanente at this years Building Business Capability conference – Thursday at 4:50pm Kaiser Permanente is the nation’s largest not for profit healthcare network. Its not for profit mission means that philanthropy – making grants to [...]

I am presenting on Maximizing the Value of a BRMS with Decision Modeling at this years Building Business Capability conference – Wednesday at 4:50pm Several recent projects have combined decision modeling and the Decision Model and Notation (DMN) standard with a Business Rules Management System.  The use of decision modeling as the core requirements modeling [...]

Silvie Spreeuwenburg of LibRT came up after lunch to talk about a rules-based approach to traffic management. Traffic management is a rapidly changing area, of course, thanks to IoT and self-driving cars among others. When one is considering traffic, there are many stakeholders. Not just the road user, also businesses reliant on road transport, safety [...]

After yesterday’s pre-conference day on DMN, the main program started today. All the slide decks are all available on the DecisionCAMP site. Edson Tirelli started things off with a session to demystify the DMN specification. DMN does not invent anything, he says, but takes some of these concepts and defines a common language to express [...]

Humana presented at InterConnect 2017 on their use of business rules on z/OS. Humana is a 3M member health insurer and a user of IBM Operational Decision Manager (ODM), IBM’s Business Rules Management System and has been focusing on using it to modernize some of their key mainframe systems – something that Humana is focusing on [...]

Last day of blogging from Building Business Capability and the first topic is modern business architecture with Gagan Saxena, VP of consulting at Decision Management Solutions, and Andrew Ray of Goldman Sachs. The presentation is focused on a new approach to business architecture to address problems in the legacy approaches – one that connects business at rest to business [...]

An additional blog post here on a session at Building Business Capability that I missed – Business Analysis for Data Science teams. I know Susan Meyer who presented it and we talked several times about her presentation. It’s a really key topic so I wanted to present a summary. Here goes: There is a lot [...]

Continuing to blog at Building Business Capability 2016 with Ron Ross talking about operational excellence. [My comments in italics] He began by talking about the new technology available and its potential while expressing worries that technologies, and technological approaches, might not really change our businesses for the better. In particular he expressed concern that “channel mania” might [...]

Last session for me at IBM’s World of Watson is the keynote from IBM CEO, Ginni Rometty. Another very slick video on the different ways IBM’s cognitive, cloud and analytic solutions are being used around the world got us started. And again, IBM emphasized “with Watson” as part of their ongoing positioning of Watson as additive to people, [...]

Neil Ward-Dutton of MWD Advisors kicked off the day at IBM’s Process Summit talking about digital transformation and business processes.  Neil began with a key point – that “Digital Transformation” is more than just hype but that it is also a complicated and multi-faceted concept. Companies are being digitally disrupted because the internet and mobile [...]

The folks over at ZS Associates sponsored a study by the Economist Information Unit on analytics titled “Broken Links: Why analytics investments have yet to pay off”. This report showed the classic challenge of analytics – 70% think analytics is very or extremely important but only 2% say their analytics efforts have a broad, positive impact. In [...]

As you may have noticed I am working on a new book – Available now! Real-World Decision Modeling with DMN – with Jan Purchase. Yesterday Jan had a great blog post – Why Decision Modeling? (In 1000 Words). Jan makes some great points, emphasizing the value of  decision modeling with DMN in: Transparency of the logic Separation  of [...]