At Decision Management Solutions we are big believers in building decision models as a way to specify the requirements for business rules projects. Our cloud-based, collaborative decision modeling software DecisionsFirst Modeler is ideal for building and managing these models. Not only that, it also works with any business rules management system, allowing you to link [...]
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Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]
So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]
For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]
I am participating with Mark Mastop of Blueriq in an all-day Masterclass on Intelligent processes: the way to more service and less administration, September 11 in ’s-Hertogenbosch, The Netherlands. Many businesses and government agencies model their business using a process-based approach. Whilst this is a step in the right direction, they still often come up against barriers. [...]
I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]
I am giving a webinar on Decision-Centric, Intelligent Processes with Mark Mastop of Blueriq on September 18th at 10am Eastern/16:00 CET. Intelligent processes are dynamic, flexible, transparent and adaptive. They deliver consumer-centric services that can respond to rapidly changing business conditions and complex regulatory environments while simplifying IT and leveraging scarce resources. Decisions, and the [...]
